This is a Support Team Lead role with Anglicare Sydney based in Macquarie Park, NSW, AU Anglicare Sydney Role Seniority - mid level More about the Support Team Lead role at Anglicare Sydney Transform lives, every single day At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen. For more than 160 years, we’ve supported older Australians to live with dignity, independence and purpose. Our Anglicare At Home teams deliver person‑centred care that helps clients remain safely in their homes — and our Support Hub plays a critical role in making that happen. We’re now looking for a Support Team Lead to join our team. Your Opportunity As a Support Team Lead, you’ll lead a team of Response and Scheduling Officers to ensure home care services are delivered efficiently, accurately and in line with client needs. You’ll be responsible for keeping operations running smoothly — managing workflows, coordinating coverage and supporting your team to deliver strong outcomes in a fast‑paced environment. In this role, you will: Lead, coach and support a high‑performing scheduling and response team Oversee day‑to‑day operations, ensuring work is prioritised and completed efficiently Manage team rosters, planned and unplanned leave, and service coverage Monitor KPIs, identify trends and drive performance improvements Support onboarding, training and development of new team members Ensure accurate documentation and compliance with policies and standards Resolve client and stakeholder enquiries with a strong customer‑focused approach Build strong relationships across Care Ops, Support Hub and broader teams What You’ll Bring You’re an organised, solutions‑focused leader who thrives in a high‑volume environment and enjoys leading teams to deliver strong service outcomes. You’ll also bring: Experience leading or supervising teams in customer service, scheduling or operations Experience working in community, aged care or similar environments Strong rostering/scheduling experience (home care highly regarded) Strong communication and stakeholder management skills Ability to manage competing priorities and solve problems quickly High attention to detail and confidence using systems and reporting tools Proven ability to work in a fast‑paced, changing environment Why Anglicare Sydney? At Anglicare, you’ll find purpose, stability and the opportunity to make a real difference. You’ll enjoy: Salary packaging to increase your take‑home pay Ongoing leadership development and training A supportive, collaborative team environment Discounts across 400 retailers Employee Assistance Program and Fitness Passport Are you ready for a career that means more? Click Apply to submit your application. All applicants will receive a response. Anglicare Sydney welcomes applications from Aboriginal and Torres Strait Islander peoples, and from people of all backgrounds, abilities and experiences. Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any associated fees. Application Close Date: June 12, 2026 Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Anglicare Sydney team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading a team ⚙️ Overseeing operations Managing rosters Key Strengths Leadership Scheduling ️ Communication Problem-solving Attention to detail Customer service A Final Note: This is a role with Anglicare Sydney not with Hatch.
