This is a Community Manager – Build to Rent (BTR) role with JLL based in Brisbane, QLD, AU JLL Role Seniority - mid level More about the Community Manager – Build to Rent (BTR) role at JLL JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. POSITION OVERVIEW The Community Manager is the heartbeat of our 443-apartment build-to-rent community. Your mission is to transform our asset into a vibrant and inclusive neighbourhood. This role focuses on enhancing resident satisfaction, retention, and sense of belonging through strategic programming, events, and community initiatives that build genuine relationships with all residents. KEY RESPONSIBILITIES Resident Experience & Customer Excellence: Assuming the primary responsibility for managing the customer experience program. Setup and delivery of all site activations from resident events, resident perks and all resident touch points. Implement initiatives that will enhance resident satisfaction and retention. Overseeing the management of tenant facing communication platforms including website, social media and the community portal. Ensure that all marketing collateral and customer touch points convey the brand consistently and effectively. Working closely with JLL’s national Experience Team on the delivery of initiatives focussed on communication and customer engagement. Community Activation: Strategic Calendar Management: Design and execute a 12-month rolling activation calendar that caters to a diverse demographic of residents. Event Curation: Organize a mix of weekly "micro-activations" (e.g., grab-and-go breakfasts, running clubs) and monthly "signature events" (e.g., rooftop summer parties, workshops, seasonal markets). Third Party Vendors: Coordinate with third-party vendors to provide onsite classes & experiences for residents such as (yoga, HIIT, mindfulness) and maintain the energy of the amenity spaces. Resident Perks: Work with local businesses on providing exclusive offers to Exhibition Place residents Shared Spaces Activation: Help residents engage and activate in all the buildings shared spaces to maximise the residents' overall experience. Day to Day Operation: Assisting residents with queries in relation to facilities management services and amenities within the building. Being a friendly and helpful first point of contact for enquiries. Developing strong rapport with residents by developing genuine relationships, reacting promptly to feedback and resolving customer challenges. Engaging and overseeing internal and external resources to deliver functions within the scope of works. Driving continuous improvement through measuring performance and identifying opportunities. Assist with preparing reports and attending regular meetings with clients and customers as required. Key Skills: Superior written and verbal communication skills Digital literacy – Ability to use and quickly learn digital tools and software including content management systems Experience in event planning and delivery Strong stakeholder management skills A high level of attention to detail About You: Well-presented and well-spoken, and able to easily build a good rapport with stakeholders of all levels. Confident, friendly and engaging. Ability to adopt a one-team attitude with all members of the community, Resident Services team and partners. Location: On-site –Brisbane, QLD If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the JLL team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Enhancing resident experience Community activation Day-to-day operations Key Strengths ️ Superior written and verbal communication skills Digital literacy Experience in event planning and delivery Strong stakeholder management skills A high level of attention to detail A Final Note: This is a role with JLL not with Hatch.
