We're partnering with a growing and well-established organisation within financial services, currently seeking experienced Collections Officers to join their high-performing team. This is a fantastic opportunity to step into a role where you'll manage early-stage arrears while supporting customers through tailored solutions, including financial hardship arrangements. The Role You'll be responsible for managing a portfolio of accounts, focusing on early arrears and customer engagement to drive positive outcomes. Key Responsibilities: Manage early arrears collections through outbound and inbound calls Conduct skip tracing activities to locate and reconnect with customers Assess and manage financial hardship cases, offering appropriate solutions Negotiate payment arrangements aligned with policy and compliance Maintain accurate records and case notes across systems Deliver a strong balance of customer service and commercial outcomes About You: Previous experience in collections, recoveries, or customer service within financial services Exposure to early arrears, skip tracing, or hardship (highly regarded) Strong communication and negotiation skills Ability to handle sensitive conversations with empathy and professionalism Resilient, target-driven, and solutions-focused Why Work With Us: We partner with reputable and well-established financial services organisations Access to stable roles with genuine long-term career development opportunities Flexible hours, locations and work from home options Opportunities to build experience across collections, hardship, and customer engagement Immediate start opportunities available What's on Offer: Supportive and collaborative team environment Clear processes and strong leadership support Career development opportunities within financial services Immediate start available If you're looking for your next step in collections and want to join a team that values both performance and customer outcomes, we'd love to hear from you. Apply now or call 02 9128 0046 for a confidential discussion.
