This is a Assistant Content Designer role with NSW Department of Customer Service based in Lithgow, NSW, AU NSW Department of Customer Service Role Seniority - junior, mid level More about the Assistant Content Designer role at NSW Department of Customer Service Assistant Content Designer Clerk Grade – 5/6 Salary Grade - $ 99,938 - $ 110,271 base plus super Employment - Temporary role for up to 11 months with possibility of extension Flexible and Hybrid work across Revenue Office locations: Parramatta, Maitland, Lithgow, Gosford, Wollongong. About Us As NSW’s principal revenue management agency, Revenue NSW (RNSW) fairly administers State taxation and revenue for, and on behalf of, the people of NSW. Our revenue management helps to deliver government priorities for a fair, safe and prosperous NSW. About the Role We are currently seeing to appoint an Assistant Content Designer who willbe responsible forthe design and coordination of customer communications to ensure service delivery outcomes are achieved. We support flexible working practices with staff working remotely during this time. In this role you will: Coordinate and support with notification templates, rules and artefacts to ensure customer communications comply with standards, frameworks and external communication guidelines Maintain notifications/ customer content processes, user stories and business rules for the development of customer notifications to ensure optimal service delivery Support suppliers to ensure key performance indicators and agreed targets are met About you You will be a critical part of ensuring that every NSW citizen can have a positive experience accessing the services we provide. You enjoy research and understand the importance of gathering and analysing data to develop user friendly content and accessibility. You are collaborative and enjoy working in a fast paced ever changing environment You have experience in digital content design and have knowledge across multiple design principles If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you! What we need from you: To apply for the Assistant Content Designer please attach your resume and a cover letter expressing your interest to apply for the role About Revenue NSW Revenue NSW is the state’s principal revenue management agency and is part of the Department of Customer Service. Revenue Digital provides a suite of contemporary digital services for NSW Government customers and staff that administer grants, resolve fines and collect revenue for the State in a fair, efficient and timely manner. We do this in line with legislation, customer expectations and industry best practices, to make it easier for over 100,000 businesses and more than three million individuals to interact with the NSW Government. We focus on simplifying processes and improving access to services through modern, user-centred digital solutions. We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travel may be required to engage with the team and our partners at Parramatta. Why work for Revenue NSW? There are lots of reasons why a role with us is rewarding: Flexible office location across NSW Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts Accrued Days Off (days in lieu) in addition to Annual Leave Ongoing access to industry approved self-learning tools Career agility including opportunities to work on different programs The opportunity for meaningful work that matters to all of us in NSW Corporate wellbeing programs with access to Fitness passport We can’t wait to meet you! If this role sounds like you, you can apply by clicking the button ‘Apply Online’ below - it’s a simple online process. If you don’t meet all the criteria, but still believe you could succeed in this role, please still apply - we’d love to hear from you. Salary Grade 5/6, with the base salary for this role starting at 99,938 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Dhara Thakkar via dhara.thakkar1@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Monday, 11 May 2026 at 9:59 AM Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact dhara.thakkar1@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Department of Customer Service team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Coordinating customer communications Maintaining content processes Supporting suppliers Key Strengths ️ Digital content design Data analysis Collaboration Research skills Knowledge of design principles ⚡ Adaptability A Final Note: This is a role with NSW Department of Customer Service not with Hatch.
