This is a Dental Receptionist role with Impression Dental Group based in Mackay, QLD, AU Impression Dental Group Role Seniority - junior More about the Dental Receptionist role at Impression Dental Group About the position: Caneland Dental is currently seeking a professional and dedicated Dental Receptionist to join our supportive team on a full-time basis, Monday to Friday. Our modern practice is home to a dynamic and patient-focused team of dentists and staff who are committed to delivering the highest quality treatments and ensuring a consistently positive, patient-centered experience. In this role, you will be the first point of contact for patients and play a key role in creating a warm, welcoming, and seamless patient journey—from initial enquiry through to treatment completion. Key Responsibilities: Patient Interaction: Greet patients warmly, check them in and out, and manage appointment scheduling. Administrative Support: Handle phone calls, emails, and inquiries, providing information about treatments and addressing patient concerns or complaints. Billing and Insurance: Process payments, manage billing inquiries, and assist patients with payment plans and verification. Records Management: Maintain patient records accurately, ensuring confidentiality and compliance within regulations. Office Organisation: Keep the reception area tidy and organised, ensuring that all necessary materials are stocked and available. Team Collaboration: Work closely with dental staff to ensure efficient patient flow and communication between front and back office. What we can offer you: Competitive hourly rate Varied role Opportunity to make a difference Access to our internal Employee Assistant Program Unlock exclusive discounts and cashback offers on the Work App Certified Great Place to Work two years in a row 2024 & 2025 What do you need to succeed: Prior experience in dental or medical reception is essential A Cert III or IV in Dental Assisting is beneficial but not mandatory Excellent verbal and written communication skills Ability to multitask, prioritise tasks, and manage time effectively in a fast-paced environment Capability to address patient concerns and resolve issues with professionalism and empathy Attention to detail What's Next: If you’re excited about the opportunity to help us grow, we’d love to hear from you. Applications will be reviewed as they come in, so don’t hesitate—click APPLY NOW! Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Impression Dental Group team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Patient interaction Administrative support Records management Key Strengths Prior experience in dental or medical reception ️ Excellent verbal and written communication skills ⏳ Ability to multitask and manage time effectively Cert III or IV in Dental Assisting Professionalism and empathy Attention to detail A Final Note: This is a role with Impression Dental Group not with Hatch.
