Job Description We are seeking an experienced Organisational Change Manager to join a major BSS/OSS transformation program within a leading telecommunications environment. This role will play a critical part in driving business readiness, stakeholder engagement, adoption, and successful delivery outcomes across a large-scale transformation initiative. This is an exciting opportunity to work on a complex enterprise-wide program impacting systems, processes, and ways of working across multiple business units. Lead end-to-end organisational change activities across the BSS/OSS transformation program Develop and execute change management strategies, plans, and business readiness activities Conduct stakeholder impact assessments and manage change risks and mitigation plans Drive stakeholder engagement across business and technology teams Develop communication, training, and adoption strategies to support successful implementation Facilitate workshops, leadership alignment sessions, and business engagement activities Partner closely with Program Managers, Delivery Leads, SMEs, and business stakeholders Support transition planning, operational readiness, and embedding of new ways of working Track change adoption metrics and provide regular reporting to program leadership
