Customer Care Specialist: We are looking for a brand new Part Time Customer Care Specialist based in Australia or Aotearoa (New Zealand)! The Customer Care team work hard every day to advise, support and provide an excellent experience for our customers. Whether it’s a question about product ingredients, a delivery query, or a disappointing experience, this team is ready and waiting to respond! We are seeking talent who can help us surprise and delight our customers every day. Shift Pattern: Monday: 9am-5pm Tuesday: 9am-5pm Wednesday: 9am-5pm Friday: 9am-5pm Diversity matters We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you! Who we are You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone. Want to see where a career at Lush could take you? Head over here to explore real stories of growth and development across the business. Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change. Core responsibilities: ● Manage enquiries from customers in a variety of channels, including email, phone, messaging, reviews and more. media. ● Assist with investigation and resolution of all customer concerns, ensuring that each customer is satisfied with the outcome. ● Receiving and handling complaints from Customers regarding Product issues or experiences. ● Maintain an accurate record and log of all correspondence, discussions and resolutions. ● Ensure positive customer experience throughout the business by identifying trends, resolving issues and exceeding customer expectations. ● Liaise with stores to ensure that the Customer Care process is being followed with the ultimate goal to ensure every customer walks away happy with their issues resolved. ● Maintain a deep understanding of our ingredients, products and their effect. ● Support in the creation of reports on Customer trends for various departments and teams ● Other responsibilities as needed from time to time - we work as a team! Our Perfect Match: ● A sincere passion for customer service, and demonstrated results in delivering exceptional service to customers. ● Excellent written communications skills, using appropriate tone and register, grammar and syntax. ● Strong organisational and problem solving skills, managing workflow effectively. ● Proactive and self-motivated, you must lead by example and have a positive influence on others around you. ● Calm under pressure. ● Works effectively and methodically at a fast pace. ● A fast learner who can problem solve autonomously ● Trustworthy & Reliable ● Proficient computer skills & reliable internet connection Benefits Full training and a supportive learning environment Select work equipment including work laptop, mouse, keyboard and headset A progressive work environment that celebrates diversity Paid birthday leave A generous discount on LUSH products to keep you smelling and feeling fresh Company-sponsored Employee Assistance Program with free access to psychological, financial, legal and dietary advice
