Public Relations and Corporate Affairs Senior Manager About ACH Group For over 70 years, ACH Group has been supporting older Australians to live good lives. As a leading not-for-profit in aged care, we deliver services across residential care, retirement living, home and community care, and health and wellbeing programs. With a strong focus on safety, wellbeing, and continuous improvement, our teams work together to create environments where both customers and employees thrive. About the Role Reporting to the Executive Manager, Brand & Customer Engagement, the Public Relations and Corporate Affairs Senior Manager will lead the development and execution of ACH Group’s external relations, and communications, strategy. This is a senior leadership role responsible for positioning ACH Group as a trusted, contemporary aged care provider, while strengthening reputation, influencing stakeholders, and supporting customer growth. You will lead a small, high-performing team and work closely with executives to deliver impactful communications and engagement strategies. Key Responsibilities Strategic Communications & Brand Develop and deliver integrated communications strategies aligned to organisational priorities Lead compelling external messaging across media, digital, and campaigns Translate complex sector reforms into clear, engaging narratives Government & External Relations Build and maintain relationships across government, regulators, and industry Provide strategic advice on policy, advocacy, and stakeholder engagement Lead submissions, briefings, and responses to sector reforms Reputation & Risk Management Manage media relations, issues, and crisis communications Identify emerging risks and provide mitigation strategies Act as a trusted advisor to senior executives Stakeholder Engagement & Partnerships Strengthen relationships with community and strategic partners Develop structured engagement frameworks Identify opportunities to enhance organisational profile and impact Customer & Market Alignment Align communications with customer growth and experience goals Use insights and data to inform engagement strategies Leadership Lead and develop a high-performing team Foster a culture of accountability, innovation, and continuous improvement About You You are an experienced communications and external affairs leader who thrives in complex environments and can confidently influence at senior levels. You will bring: Tertiary qualifications in Communications, Public Relations, Public Policy, Business, or similar Significant experience in communications, government relations, or external affairs Proven success delivering strategic communications and stakeholder engagement strategies Strong media, issues, and crisis management experience Demonstrated ability to advise executives on reputational and political matters Exceptional relationship-building skills across government, industry, and community Experience leading and developing high-performing teams Desirable: Experience in aged care, health, or community services Experience in not-for-profit or regulated sectors Understanding of aged care reform and policy environment Requirements Current National Police Clearance (within 12 months) Current Australian driver’s licence If you want to join our amazing team, we can offer you: Career development with inhouse upskilling and external learning opportunities. Friendly and inclusive culture, supporting diversity and employee wellbeing. Free on-site flu vaccination program. Financial advice for HESTA members, our preferred superannuation supplier. Wellbeing program including free employee assistance program. Recognition program acknowledging significant contributions. Salary packaging to maximise your take home pay. Discounted Corporate Membership – Health Insurance – BUPA. ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum for living expenses and $2,650 for meals/entertainment to reduce your tax. We also offer a range of perks through our Employee Benefits Program (eg. discounted private health). How to Apply If you’re ready to lead strategic communications and make a meaningful impact, we’d love to hear from you. Apply now to join ACH Group and help make a difference. ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis.
