Clinic Operations Manager – Join North Queensland's Leading Veterinary Network Tropical Vets – Townsville preferred About Tropical Vets This year marks 51 years of excellence in veterinary care, cementing Tropical Vets as North Queensland's trusted animal health network. Operating seven major clinics and three satellite clinics from Atherton to Ayr, we employ over 100 passionate professionals dedicated to providing exceptional care for all kinds of pets. Each of our clinics is locally owned and managed, deeply embedded in the communities we serve. Beyond our clinical excellence, we're proud advocates for remote community animal welfare, supporting numerous animal refuges and wildlife rescues across the region. Our commitment to both our team and our community makes us an employer of choice in North Queensland. The Opportunity We're seeking a Clinic Operations Manager to join our growing team. What We Are Looking For · Be the primary point of contact, support, and escalation pathway for clinic team leaders across all locations · Monitor and drive operational performance including revenue, accounts receivable, throughput, and service delivery standards across all sites · Oversee rostering, staffing, and resource allocation to ensure adequate coverage and efficient utilisation across the business · Contribute to the development and monitoring of operational budgets and expenditure targets · Implement and monitor standard operating procedures and operational policies across all sites · Identify and drive continuous improvement initiatives to enhance clinic efficiency and client experience · Provide regular operational performance reporting · Create improvements and efficiencies to our clinics What you Offer · Strong communication skills, ability to collaborate and support team success · Accountability to implement actions and deliver outcomes. · Adaptable to respond positively and proactively to organisational change. · You can demonstrate flexibility and ability to prioritise in a fast-changing environment. Essential Experience/Knowledge · Clinical experience in a veterinary practice environment · Demonstrated experience in multi-site operational management, in a healthcare, veterinary, or professional services clinical environment · Proven ability to lead, coach, and support distributed teams across multiple locations · Strong organisational and problem-solving skills with the ability to manage competing priorities under pressure · Experience in rostering, resource planning, and workforce management · Sound financial acumen including budget management and performance reporting · Excellent communication and interpersonal skills with the ability to build relationships across diverse teams · Proficiency in Microsoft Office and operational management systems · Current driver’s licence and willingness to travel extensively across North Queensland. What We Offer · Be part of a well-established, respected organisation celebrating over 51 years in business · Mixed animal practice · Attractive salary package based on qualifications and experience · AVA Employer of Choice · Newly renovated clinic · Additional employer superannuation contributions · Additional maternity leave · Training and professional development · 4-day work week · Located in beautiful North Queensland with access to world-class natural attractions · Winner of the Cassowary Coast Leading Employer Recognition Award 2026. How to Apply Would you like to join our team? Please email your resume and a cover letter outlining your relevant experience and why you're interested in joining Tropical Vets to tropicalvets.com.au Tropical Vets is an equal opportunity employer committed to creating a diverse and inclusive workplace. We believe that diversity of background and thought creates better outcomes. Find out more about us: https://www.tropicalvets.com.au Find out more about Townsville: https://www.townsville.qld.gov.au/living-in-townsville Applications close: 19 June 2026 or sooner if the right applicant is found. www.tropicalvets.com.au
