About the Role We are seeking a skilled and experienced Helpdesk Level 1-2 to assist the MGH group of companies with IT related matters. Have a willingness to learn and develop, ability to manage priorities in a busy environment. Duties Responding to IT support queries via helpdesk, telephone, email, and face-to-face support. Troubleshooting and resolving daily hardware, software, and business application issues. Supporting users with Windows 10/11, Microsoft Office 365, desktops, laptops, and AV equipment. Installing, configuring, and maintaining Windows workstations, Active Directory, Group Policies, and Microsoft 365. Performing hardware installations, maintenance, upgrades, and minor repairs of IT equipment. Applying IT best practices, escalating complex issues when required, and maintaining high customer service standards. Skills & Experience Minimum 1–2 years’ experience in an IT support/helpdesk environment (Essential) Customer service experience and enjoy helping people with technology (Essential) Have post-secondary qualifications in IT and/or equivalent experience (Essential) Entry level technical knowledge of hardware peripherals (Essential) Entry-level technical knowledge of Windows operating Systems and MS Office (Essential) Have strong attention to detail and be methodical
