About the role We are seeking an enthusiastic and experienced Receptionist & Senior Animal Attendant to join our team at the AAA Pet Resort in Mudgeeraba, Queensland. As a key member of our close-knit team, you will be responsible for providing outstanding customer service and ensuring the highest standards of animal care and welfare. We will be hiring a Casual Senior Animal Attendant and Part-time experienced Pet Resort Receptionist. ROLE 1 — RECEPTIONIST As our Receptionist you're the first voice our clients hear and the first face they see when they arrive. You set the tone for the whole experience and our clients are trusting us with the animals they love most. This is a part-time permanent role managing bookings, welcoming guests at check-in and check-out, answering enquiries, and making sure every pet parent leaves completely confident their fur baby is in wonderful hands. Your roster: • Monday: 8:00am – 1:00pm • Wednesday & Thursday: 8:00am – 5:00pm • Friday: 8:00am – 1:00pm • Sunday: 1:00pm – 5:00pm What you'll be doing • Welcoming pet owners at check-in and check-out with warmth and genuine care • Managing bookings and enquiries via phone, email and our booking system • Processing payments and keeping accurate records • Presenting and upselling our extras — nature walks, pool swims, meal upgrades and more • Sending photo updates to clients during their pet's stay • Coordinating with the kennel team throughout the day What we're looking for • A genuine love of animals — this is non-negotiable • Experience in a customer-facing reception or admin role • Warm, confident communicator — in person and on the phone • Reliable, organised and calm when it gets busy • Experience with animals (personal or professional) is highly regarded • Weekend availability is essential for this role Minimum 2 years of experience in a customer service or animal care role, preferably within the pet industry ROLE 2 — SENIOR KENNEL ATTENDANT As a Senior Kennel Attendant you're one of the most important people in the building. You're the one providing hands-on care for the animals in our suites — feeding, walking, swimming, enrichment — and you're experienced enough to lead by example, notice when something's not right, and guide junior team members. This is a casual position with consistent, regular hours. Specific days and shifts will be discussed at interview. Weekend availability is essential. What we're looking for Minimum 2 years of experience in a customer service or animal care role, preferably within the pet industry Excellent communication and interpersonal skills, with the ability to engage with clients in a warm and professional manner Strong organisational and multitasking abilities, with the capacity to prioritise tasks effectively A genuine passion for animal welfare and a commitment to maintaining the highest standards of pet care Flexibility to work a rotating schedule, including weekends and public holidays A valid driver's licence and the ability to lift up to 20kg What we offer At AAA Pet Resort, we are committed to providing a supportive and rewarding work environment for our team. In addition to a competitive salary, you will enjoy access to ongoing training and development opportunities, a range of employee benefits, and the opportunity to work with a dedicated and passionate team of animal lovers. We also offer discounts on boarding and daycare services for your own furry friends. About us AAA Pet Resort is a leading provider of premium boarding and daycare services for pets in the Gold Coast region. Established over a decade ago, we pride ourselves on our exceptional customer service and our unwavering commitment to the health and happiness of every animal in our care. As part of our close-knit team, you will play a vital role in delivering on our promise to provide a safe, comfortable, and enriching environment for our furry guests. If you are passionate about animal welfare and dedicated to delivering outstanding customer service, we encourage you to apply for this exciting opportunity. Apply now to join the AAA Pet Resort team and become an integral part of our success story.
