Credit Management Officer Location: Bentley, WA Work Type: 12 month Max Term Contract | Full Time Autonomous role managing end-to-end credit activities Hybrid working – up to 2 days from home 13.5% super. Award-winning health & well-being benefits (gym & health insurance discounts) Are you someone who can have confident conversations, balance empathy with outcomes and stay calm when situations get challenging?This role would suit a proactive Credit Officer or Credit Management professional who enjoys ownership, problem solving and working directly with customers to achieve fair, practical outcomes. You’ll play a key role in managing Horizon Power’s aged debt portfolio across both residential and commercial customers, helping recover outstanding payments while delivering a high standard of customer experience. What makes this role worth considering Autonomy & ownership: Standalone role where you manage your own workflow and priorities Meaningful work: Support customers through financial challenges with empathy and practical solutions Variety: Work across residential and business accounts with different complexities Customer centric: Build rapport and achieve positive outcomes through effective communication Your impact in the role Manage end-to-end credit and collections activities across residential and commercial accounts. Negotiate payment outcomes including short-term and longer-term arrangements. Monitor accounts, resolve billing disputes and support account reconciliation. Work with internal teams, external agencies and debt collection partners. Maintain accurate records, reporting and Excel based tracking of aged debt. What you’ll bring Experience in a consumer and or commercial credit environment. Strong credit management or debt collection experience. Confident communication skills with the ability to handle sensitive conversations. A customer-first mindset with empathy and emotional awareness. Resilience and professionalism when managing difficult or confronting situations. Ability to work autonomously while staying connected with the broader team. Ready to bring your experience to a role where you can make a real difference while enjoying flexibility and autonomy?Apply today and help Horizon Power support its customers and communities. Applications close: Tuesday 2nd June. Please note: In some cases, we need to close the advertising earlier than the closing date - so don’t miss your chance! Our workplace culture is created through every interaction, every experience and everything we do. Across our organisation, we recognise and reward people and offer work that works with you. We're committed to equality and celebrate the diversity of race, gender, sexual orientation, religion, ethnicity, and all characteristics that make our Horizon Power team so special. We strongly encourage applications from Aboriginal and Torres Strait Islander people. We are dedicated to ensuring that all candidates have equal opportunity and, if you require any adjustments during the recruitment process, please let us know - we’re here to support you. Learn more about why Horizon Power could be the perfect fit for you: https://www.horizonpower.com.au/about-us/careers/ Position Description - Credit Management Officer
