At Allurity Hotel Hobart CBD we currently have an exciting opportunity for the right candidate to come on board as a part time Hotel Receptionist with an immediate start. Job Description To create a memorable quest experience through excellent customer service; anticipating guest needs, exceeding expectations and delivering prompt and efficient service in a friendly and professional manner. Tasks & Responsibilities Ensure the smooth and professional running of the check in/check out procedure Ensure smooth running of the hotel operations. Handle telephone calls, guest requests and reservations in a timely and proficient manner Communicate with guests in an open, friendly, respectful and positive manner Be familiar with all hotel services, room types and rates and demonstrate full product knowledge Where possible and appropriate upsell room categories to maximise hotel revenue Create reservations in the system according to guest requests, availability and budget Complete front office duties, tasks and procedures in line with company policies and procedures and as directed by Management Resolve guest complaints in a timely and professional manner. Report any outstanding balances or payment queries to Management. Process guest mail, messages and deliveries in a timely manner ensuring guest privacy and security is always maintained Requirements/requests are fulfilled Ensure correct and accurate float balance and cash and credit transactions are recorded at the end of each shift Qualifications & Requirement's Experience in a reception position in similar role/industry Great with people and ability to build rapport easily Flexible with days of work Available for shifts 9am - 8pm Passionate and motivated to succeed Benefits Be part of a growing business with opportunities for advancement Accommodation negotiable Opportunities to advance within a growing company
