Job Description Konecranes is seeking an organised and customer-focused Service Planner to be based in either Hobart or Devonport, TAS. In this role, you will be responsible for coordinating and executing service activities through a team of technicians while ensuring efficient scheduling, parts availability, customer communication, and operational support. This is a fast-paced position suited to someone who thrives on planning, problem-solving, and building strong customer relationships while maintaining high safety and service standards. Key Responsibilities Coordinate and schedule service requests across the technician team, monitoring progress to ensure jobs are completed safely, on time, and within budget. Plan and execute scheduled service orders and notifications, including customer contact, reminders, bookings, and follow-up activities. Liaise with customers regarding access equipment requirements (EWP/Scissor Lift hire) and arrange equipment as needed. Create purchase orders for spare parts, EWPs, and other required goods and services. Monitor spare parts orders and delivery dates to support efficient service execution. Track workshop equipment repairs and coordinate collection and delivery with customers. Support preparation and management of parts for service jobs, including stock returns and inventory accuracy. Monitor labour hours, technician productivity, and job profitability against budget targets. Ensure all service activities and job records are accurately entered and maintained within company systems. Maintain and update customer asset information within Konecranes operating systems. Coordinate technician travel arrangements, including accommodation and flights where required. Support customer KPI reporting and rolling three-month forecasting for planned work and invoicing. Assist with customer site induction records to ensure compliance requirements remain current. Participate in branch service meetings, toolbox talks, and HSE committee activities to promote continuous improvement and safe work practices. Provide general administrative support to the branch as required.
