Job Description Due to rapid growth and expansion, EVSE is seeking an experienced DC Service Engineer to join our Services Team on a full-time, on-site basis in Silverwater. You will work closely with our offshore monitoring team to ensure faults across the Exploren DC charging network are detected and escalated quickly. You will own the end-to-end resolution process - from remote diagnosis and OEM ticket management, to coordinating licensed electricians on site and closing off the job. You bring the technical background to understand what’s wrong, the composure to work under pressure, and the drive to see every fault through to resolution. RESPONSIBILITIES Electrician Dispatch and Site Coordination – Determine when faults require on-site attendance and coordinate the scheduling of licensed electricians, providing clear briefing notes and following up on completed works Scheduling and Coordination – Organise site visits, reactive servicing, and planned maintenance, managing 10 active jobs daily across the network End-to-End Fault Resolution – Own every fault from first detection through to final close-out, ensuring no asset is left unresolved. You are accountable for the outcome, not just the process Offshore Team Collaboration – Work daily with the offshore monitoring team to detect, triage, and escalate faults across the Exploren DC charging network in real time OEM Escalation Management – Raise and manage technical support tickets with charger OEMs across different time zones, compiling fault evidence and chasing resolution with urgency Ticket and Database Management – Maintain accurate records in the CMMS, follow up 20 open tickets per day, and ensure nothing falls through the cracks Billing and Invoicing – Manage service and maintenance billing, ensuring invoicing is proactive, accurate, and timely Stakeholder Communication – Liaise daily with the offshore team, OEM support desks, electrical contractors, and customers across time zones, adapting your communication style to each audience Network Performance Reporting – Regularly analyse charger uptime, fault frequency, and first plug success rates across the Exploren network. Produce clear performance summaries and escalation reports to support the Engineering Manager and highlight trends before they become outages.
