The Opportunity We’re looking for a highly organised and detail-driven Donations & Database Coordinator to join the team on a 6-month contract. In this role, you’ll play a critical part in managing donations, maintaining CRM data integrity, and delivering outstanding supporter care. This is a hands-on position suited to someone who thrives in a fast-paced environment and enjoys balancing administrative tasks with stakeholder interaction. Key Responsibilities Process donations end-to-end (sorting, coding, importing, banking and receipting) across multiple payment channels Provide high-quality supporter care via phone, email and written correspondence Manage shared inboxes and respond to enquiries efficiently Maintain accurate CRM data and ensure strong database hygiene Import and manage data from third-party suppliers Support financial processes including reconciliation of donation income Assist with operational administration such as filing, archiving and office coordination Identify and implement process improvements and maintain documentation Provide system support across CRM, website and communication channels Collaborate across teams and assist with onboarding/training where needed About You You’re a proactive and detail-oriented professional with a passion for customer service and data accuracy. Essential Experience Customer service or public-facing experience (phone-based highly regarded) Experience using CRM systems (MS Dynamics 365 preferred) Strong Microsoft Office skills, particularly Excel, Outlook and Teams Fast and accurate data entry skills Key Skills Excellent communication skills with a warm, empathetic approach Strong attention to detail and high level of accuracy Problem-solving mindset with the ability to prioritise tasks Strong time management and ability to meet deadlines Collaborative team player with strong relationship-building skills Desirable Experience in the not-for-profit or NGO sector Previous administrative or support role experience Experience working in fast-paced, high-volume environments What’s on Offer 6-month full-time contract (office-based role in Sydney CBD) Opportunity to contribute to meaningful, purpose-driven work Collaborative and supportive team environment Exposure to fundraising operations and CRM systems
