This is a Store Training & Development Lead role with JB Hi-Fi based in Toowoomba City, QLD, AU JB Hi-Fi Role Seniority - mid level More about the Store Training & Development Lead role at JB Hi-Fi Company Description At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices. We offer unbeatable value, world-class brands and exceptional customer service across our 300 store network, online, and in our commercial division, JB Hi-Fi Business. JB Hi-Fi is the perfect place to power your career , and we’re excited to hear from you. Why join JB Hi-Fi? Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued . Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success. Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading). Fantastic discounts across the JB Hi-Fi Group, plus access to Beny , our team member benefits app with exclusive offers, wellbeing perks and everyday savings. We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles. Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families. Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community. Demonstrating our commitment to sustainability , we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle. Job Description As the Store Training & Development Lead, you will have the opportunity to create, support, and uphold a culture of collective high performance and great customer experiences across the store, ensuring the delivery of high quality product and service solutions on every occasion, including: Undertake and assist with the onboarding and induction of team members new to JB or new to role Lead product training programs to ensure the sales team are well equipped to demonstrate and sell existing and emerging product categories. Demonstrate, lead and coach a high level of customer service standards including pre, during and post the sale. Utilise all available materials, tools and collateral to train the teams. Work collaboratively as part of a team to deliver day-to-day store operations Qualifications Retail experience in high achieving teams Passion for training and developing people Willingness to facilitate and partake in training sessions Unerring passion for creating great customer experiences Additional Information If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential. JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply! Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the JB Hi-Fi team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Onboarding and induction Leading product training Coaching customer service standards Key Strengths ️ Retail experience Passion for training and developing people Customer service excellence Facilitation skills Team collaboration Adaptability A Final Note: This is a role with JB Hi-Fi not with Hatch.
