The Small Animal Specialist Hospital (SASH) is the largest veterinary hospital in the Southern Hemisphere, offering 24/7 specialist and emergency services across Australia. At SASH, we are committed to delivering the highest standards of veterinary care – made possible by compassionate, motivated people working in a supportive, collaborative environment. We're currently seeking a Client Service Officer to become the welcoming face and first point of contact for clients and their beloved pets. If you're passionate about customer service, love animals and thrive in a dynamic, fast-paced environment – we want to hear from you! About the Role: This is not your average reception role — working at SASH you'll be part of a fast-paced, 24/7 emergency and specialist hospital where every day presents new challenges and the opportunity to make a real difference. Rostering & Shifts This is a 12-18 month part time role, operates a part time on a fortnightly roster and includes every second weekend Saturday (fortnightly): 12:00pm – 10:00pm Sunday (fortnightly): 12:00pm – 10:00pm Thursday: 12:00pm – 10:00pm Friday: 12:00pm – 10:00pm Monday: 9:00am – 7:00pm Tuesday: 9:00am – 7:00pm Key Responsibilities: Front of house duties (e.g. greeting clients and managing waiting rooms) Managing a high-volume calls and emails across multiple systems Coordination and booking appointments across various departments Act as a liaison between clients and clinical staff Handling of cash, EFTPOS and other payments, including processing insurance claims Request results, samples, and documentation from third parties About You: As a successful applicant you will be a team player with a proactive mindset, ready to take on a role that is both challenging and deeply rewarding. You thrive in a busy environment and are passionate about providing a high level of service to both clients and their pets. At least 2 years' experience in a high-volume reception or customer facing administrative role Ability to commit to 10 shift structure with hours anywhere between 6am - 10pm Excellent communication skills – both verbal and written Strong initiative and ability to prioritise tasks in a busy environment A natural ability to stay calm and empathetic, even under pressure A passion for animals and delivering outstanding customer service Why Join SASH? Competitive hourly rates and fantastic shift penalties! Excellent work life balance and roster flexibility. Great opportunities to grow your career in the near future Work alongside a supportive team with hands on training provided. If you feel this is the role for you, please apply with your CV and cover letter by clicking “Apply Now".
