Our vision is to be a leading public university of technology recognised for our global impact. We are a dynamic and innovative university, ranked by the Times Higher Education as Australia's top young university, and located centrally in one of the world's most liveable cities. With a culturally diverse campus life and extensive international exchange and research programs, UTS prepares graduates for the workplaces of today and tomorrow. About the Team Future Learner Commencement is responsible for delivering the learner on-boarding experience, providing transition support, and ensuring it embeds the lifetime learner relationship. About the Role The Support Services Assistant role is part of the International Student Centre and is responsible for assisting with the provision of an efficient and responsive service to prospective and enrolled international students and other clients at UTS, either face-to-face, by email or telephone. Services include promoting UTS courses to prospective students; advising applicants on the progress of their application for admission; and the production of standardised correspondence for international students which is necessary for visa processing and student verification. The incumbent is required to be conversant with Government and University policies as they apply to international students and to assist in the communication of this information to students and staff. Roles within the International Student Centre will rotate based on demand and rostered by the International Client Services Officer. If successful in applying for this role, you will be responsible for: Producing visa-related correspondence, reporting visa non-compliance, updating databases, data entry of Reduced Study Load application outcomes, and managing student documents. Assisting with organizing events for current and prospective international students as needed. Providing accurate information on student status, visa compliance, and university policies to international students via various communication channels. Maintaining up-to-date knowledge of government policies (ESOS Act, OSHC) and assisting students transitioning to Australian Permanent Residency. With examples, please outline in a separate document, how you meet the following key selection criteria: Demonstrated experience providing high-quality customer service in a busy environment, with excellent written and verbal communication skills and the ability to communicate effectively with people from diverse cultural backgrounds. Ability to interpret and apply policies and procedures, with an understanding of international student requirements including the ESOS Act, Department of Home Affairs (DHA) regulations, Overseas Student Health Cover (OSHC), and related University policies. Experience in providing accurate administrative support, including data entry, records management, and use of databases and Microsoft Office applications, with strong attention to detail and accuracy. Demonstrated ability to work effectively as part of a team in a high-volume, deadline-driven environment, including managing competing priorities, maintaining flexibility during peak periods, and contributing to continuous improvement. Remuneration & Benefits Base Salary Range: $78,352 - $83,807 pa (HEW 4) This role attracts 17% superannuation (pension) in addition to the base salary. UTS staff also benefit from a wide range of Employee Benefits include flexible work practices, child care centres, generous parental leave and salary packaging opportunities. This position is full-time , and appointment will be made on a continuing basis . How To Apply Please click the Apply link to be taken to the UTS website. Here you can download: full details of the application process; a copy of the position statement; and information on remuneration, benefits, terms and conditions Please ensure that the file name for each document submitted includes IRC339509 and your name . Specific enquiries or issues with your application may be directed to the UTS Recruitment Team at uts.edu.au Closing Date: Sunday, 31st of May at 11:59pm (AEST) Applicants must have current and valid work rights in Australia. UTS prioritises safety, respect, and inclusion for every member of our community. In support of this, and in line with our statutory obligations under the National Code to Prevent and Respond to Gender-Based Violence 2026, all prospective employees must declare any past investigations relating to gender-based violence. Employment at UTS is contingent upon completion of this declaration, and, where necessary, assessment of any identified risk factors. We appreciate your role in upholding the standards and behaviour expected of our community. Accessibility Please note: If you have a disability that requires adjustment to the recruitment process or an alternative application pathway please contact uts.edu.au for assistance. At UTS, the concepts of equity and social justice are key to our core and purpose - we are recognised widely as supporting inclusivity and valuing diversity through our Wingara Indigenous Employment Strategy, Social Impact Framework and UTS Access and Inclusion Plan. Cited as a WGEA Employer of Choice since the inception of the award, we are now among the first Australian institutions to receive the Athena SWAN Bronze Accreditation for our commitment to action addressing gender equity in the STEMM disciplines.
