VDS Contract Manufacturing Pty Ltd is a contract manufacturer of Therapeutic and Food supplements. VDS is a family owned and operated business that has seen large growth over the past 7 years. This is attributed to our three core values of Trust, Honesty, and Respect. We focus on growth and maintaining a positive and friendly working environment and are seeking a likeminded individual to join our Sales team that can help us grow further, to achieve new milestones. We are on the lookout for Sales Support Specialist to join our high-performing commercial team and play a key role in keeping our sales and operations running smoothly while providing a personalised service to our customer portfolio. This is a hands- on role, thus, you are required to have exceptional time management skills. About the Role As a Sales support specialist, you will be responsible for managing key communication between internal and external stakeholder. You will be responsible for communicating within internal teams to be able to provide accurate information to customers and Sales Team. Key responsibilities Enter and manage customer orders accurately and efficiently. Handle customer inquiries around orders, deliveries, documentations, quotes and any other requirements. Liaise closely with suppliers for documentation, samples or any issues. Provide timely order updates to all the customers with correct status of their orders. Handle new customer calls and channelize them accordingly. Regularly follow up on new projects to move them through the various steps to get to production. Collaborate cross-functionality with operations, quality, production, R&D and supply chain teams to ensure project delivery. Provide general support across sales and operations. Undertake additional duties as required to support business objectives. What we offer Immediate start. Full-time position. Comprehensive training and ongoing support to build your skills. Work in a collaborative, passionate team with clear goals and a supportive management group. Be part of a company with a strong commitment to quality, innovation, and career growth What we’re looking for Highly organised with strong attention to detail. Experience in managing multiple tasks and deadlines. Strong communication skills with customer-first mindset. Consistent and methodical in approach. Proactive problem solver who can take ownership. Experience in Sales admin, customer service and/or order processing. Confident with using systems including but not limited to Microsoft Suite.
