Business Name: C&S FOOD PTY LTD t/a Trail St Cafe Business Address: 34 Trail Street, Wagga Wagga, New South Wales 2650 Position: Café Manager Employment Type: Full-time Permanent Salary: $77,000 – $80,000 plus superannuation About the Business Trail St Cafe is a well-established café located in Wagga Wagga, New South Wales. Established in 1999, the café has built a strong local reputation for quality coffee, breakfast, brunch, fresh café meals, and friendly customer service. The café uses locally roasted coffee beans supplied by Premium Coffee Roasters in Wagga Wagga and focuses on freshness, consistency, and community connection. Trail St Cafe provides dine-in, takeaway, coffee, breakfast, brunch, healthy food options, Mexican-style dishes, ice drinks, and café-style meals. The café is a welcoming place for locals, workers, travellers, and visitors to enjoy coffee, meals, and casual catch-ups in a relaxed environment. The business also supports table bookings, inside and outside seating, and the sale of coffee beans online. Position Overview The Café Manager will be responsible for managing the daily operation of Trail St Cafe and ensuring the café runs efficiently during early morning, breakfast, brunch, lunch, coffee, and takeaway service periods. The role includes supervising staff, coordinating front-of-house and kitchen activities, maintaining high customer service standards, managing stock and supplier requirements, overseeing café presentation, supporting coffee and food service standards, and ensuring compliance with food safety, hygiene, and workplace health and safety procedures. The Café Manager will play an important role in maintaining Trail St Cafe’s reputation as a local café known for quality coffee, fresh food, friendly service, and a welcoming community atmosphere. Key Responsibilities • Oversee the daily operation of the café, ensuring smooth service from opening through to close. • Manage early morning, breakfast, brunch, lunch, coffee, dine-in, takeaway, and table booking service periods. • Supervise front-of-house and kitchen staff to ensure duties are completed efficiently during busy service times. • Maintain high standards of customer service and ensure customers are served in a friendly, timely, and professional manner. • Ensure the café provides a welcoming and relaxed environment for locals, visitors, workers, travellers, and regular customers. • Handle customer enquiries, booking requests, feedback, and complaints in a professional and timely manner. • Coordinate inside and outside seating arrangements to support customer comfort and efficient table turnover. • Prepare staff rosters, allocate daily duties, monitor attendance, and ensure appropriate staffing levels during peak periods. • Train, guide, and supervise staff in café service procedures, customer interaction, food handling, cleaning, and workplace standards. • Coordinate with kitchen staff to ensure breakfast, brunch, healthy food options, Mexican-style dishes, café meals, and takeaway orders are prepared and served within expected timeframes. • Monitor the presentation, quality, portion consistency, and service timing of food and beverages before they are provided to customers. • Oversee coffee service standards, including consistency, presentation, speed of service, and customer satisfaction. • Manage coffee bean, milk, beverage, food, packaging, cleaning, and general café stock levels. • Liaise with local suppliers, including coffee bean suppliers, regarding product availability, quality, deliveries, pricing, and stock requirements. • Ensure coffee beans and other stock are stored correctly, rotated properly, and maintained in fresh and usable condition. • Support the sale and handling of retail coffee beans and related café products where required. • Monitor ice drinks, cold beverages, coffee products, and other menu items to ensure availability during service. • Maintain accurate records relating to stock, sales, supplier orders, staff hours, bookings, and daily café operations. • Monitor labour costs, stock usage, wastage, and supplies to support the financial performance of the business. • Ensure the dining area, service counter, coffee station, kitchen, storage areas, outside seating area, and customer facilities are clean, safe, organised, and presentable. • Implement and monitor food safety, hygiene, sanitation, and workplace health and safety procedures. • Ensure staff comply with food handling, cleanliness, safety, and customer service requirements at all times. • Review daily operations and identify ways to improve service efficiency, customer experience, food and beverage quality, and staff performance. • Support menu updates, seasonal items, promotional activities, and customer service improvements in line with business needs. • Assist with maintaining the café’s local reputation by encouraging friendly service, consistency, and positive customer experiences. • Support community engagement, repeat customer relationships, and the café’s image as a local Wagga Wagga meeting place. • Assist with online, phone, and walk-in customer enquiries relating to bookings, orders, coffee beans, and café services. • Ensure the café operates effectively during weekdays, weekends, public holidays, and early morning trading hours as required. What We Are Looking For • Experience managing or supervising staff in a café, restaurant, coffee shop, or similar hospitality environment. • Ability to lead a team in a fast-paced breakfast, brunch, lunch, coffee, and takeaway service setting. • Strong understanding of café operations, customer service, coffee service, food safety, hygiene, and workplace safety standards. • Good communication skills and the ability to work effectively with kitchen staff, front-of-house staff, suppliers, and customers. • Ability to manage rosters, staff duties, stock control, supplier communication, bookings, and daily operational issues. • Strong problem-solving skills and the ability to remain calm and organised during busy periods. • Attention to detail and commitment to maintaining high café presentation, food quality, beverage quality, and service standards. • Ability to monitor costs, minimise wastage, manage stock efficiently, and support profitable business operations. • Commitment to providing friendly service and maintaining a welcoming community-focused café atmosphere. Minimum Requirements • Diploma of Hospitality Management or equivalent qualification; or • At least 2–3 years of relevant experience in a Café Manager, Restaurant Manager, Coffee Shop Manager, or similar hospitality management role. • Knowledge of café operations, staff supervision, coffee service, stock control, supplier coordination, customer service, food safety, and workplace procedures. • Ability to work flexible hours, including early mornings, weekends, and public holidays as required by the business.
