This is a Senior Merchant Operations Manager role with Uber based in Melbourne, VIC, AU Uber Role Seniority - senior More about the Senior Merchant Operations Manager role at Uber About The Team Our Grocery & Retail business is a startup within Uber, a team focussed on growth and innovation, but with the support and leverage of Uber’s large global ridesharing and delivery businesses. We own the delivery of everything that isn’t restaurant food - think groceries, essentials, alcohol, pharmaceuticals, hardware, electronics, beauty, and more Many of the opportunities and challenges we face are new for Uber and require creative solutions that cater to different customers, but we’re able to solve them because we care deeply BuildwithHeart. About The Role The Grocery & Retail Merchant Operations team’s mission is to enable new selection and enhance selection quality, while delivering a positive platform experience for our customers. As a Senior Merchant Operations Manager, you will work closely with Commercial teams providing thought partnership and technical support, liaise with Product teams to ensure product-market fit for strategic accounts, and implement operational solutions and resources to address local needs. What You’ll Need Product Expertise: Become an expert on our product suite for Grocery & Retail Merchants on the Uber Eats marketplace - including Uber Eats Manager, Inventory & Catalog platforms, Merchant Invoicing platforms, and Loyalty solutions - assess suitability for different Merchant archetypes (verticals and segments), identify gaps and work with other Ops & Product teams on product improvement Solutions Design: Understand the needs of strategic accounts and identify and implement solutions to help accelerate go-to-market, enhance merchant propositions, and drive merchant success on Uber Eats, leveraging Ops tools and collaborating with global Product teams Analytics & Insights: Use data to understand Merchant performance and key improvement areas; support the Account Management team in defining metrics and building dashboards, bespoke reporting solutions and client-facing materials, leveraging the outsourced Analytics team Process Improvement: Partner with the Commercial team to understand what is required to support strategic accounts, and identify opportunities to scale our efforts through centralised processes, automations and tools Business Standards: Establish and maintain best practices for core activities - including Merchant Go-To-Market, Integrations, Loyalty, Reporting, and exchange learnings with global counterparts Basic Qualifications 5 years of experience in management consulting, business operations and/or strategy roles An analytical mindset and strong business acumen; you have experience using SQL and advanced excel, and are comfortable translating technical details to business outcomes Highly collaborative; you know how to engage work across different stakeholder groups to drive towards shared goals A go-getter attitude; you’re willing to take a hands-on approach to get the job done and bias towards action Preferred Qualifications Partner-facing; you’ve worked with external stakeholders and are comfortable adapting and presenting materials to a variety of audiences Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together. Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. *Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com . Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Uber team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️ Enabling new selection ⚙️ Implementing operational solutions Driving process improvement Key Strengths Product expertise Solutions design Analytics & insights Partner-facing experience A Final Note: This is a role with Uber not with Hatch.
