Varied case Management role providing leave coverage across NSW Permanent Full Time Pay rate – $46.35 per hour superannuation Km rate Up to $18,550 tax free with not for profit salary packaging Exciting things are happening at Catholic Healthcare! We have been caring for people for more than 30 years and have grown to employ over 6,000 caring employees. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities. At Catholic Healthcare we priortise developing meaningful relationships with our residents. We want our residents and families feeling they are seen, heard and known. We are looking for passionate and caring individuals to provide proactive, relationship‑centred care management that delivers exceptional client outcomes, strengthens wellbeing, and supports clients to thrive safely at home. This role encompasses a wide variety of case management activities both face to face and over the phone, based from our office in Wyong or out and about with clients, supporting our wider care team. This role supports our wider care team providing coverage for leave, and as such will require travel for a few days up to a week at a time across Sydney and regional NSW. Day to day this role looks like: Providing high-quality care management to support client independence and preferences Educating clients and their families on program guidelines, inclusions and exclusions and possible financial contributions Identifying client care needs, requirements and setting client service expectations within budget guidelines Undertaking person-centred care planning in accordance with CHL model of care and maintaining care plans that clearly link goals, risks, interventions and services. Completing comprehensive care reviews, screening tools and risk assessments promptly and accurately to identify required services and referrals needed Using screening, assessment and risk dashboards to identify high risk clients and prioritize timely reviews Managing incidents and complaints within required timeframes, resolving issues wherever possible at first contact. Initiating case conferencing to support hospital, rehab or respite discharge planning for wellbeing interventions, service adjustments and timely referrals Communicating and coordinating with members of the clinical, allied health and operational teams to identify client care needs, plan interventions, and review outcomes of care Partnering with internal service teams including scheduling, customer care and regional operations to provide quality care to clients to meet goals Promoting Catholic Healthcare Value proposition and service offerings while enabling clients to live at home independently with choice, control and connecting them to services that are safe, personal and effective Managing the implementation of service delivery to clients in accordance with client agreements and funding parameters whilst maintaining high levels of customer satisfaction Completing accurate and timely documentation and record keeping of client details in the relevant Client Relationship & Management Systems To be successful in this role you’ll need: Strong stakeholder management skills and/or extensive case management experience (desirable). Minimum two (2) years’ experience in Aged Care Industry within Home Care/Community services sector with understanding of case management and funding frameworks (essential) Strong time management and organisational skills with ability to prioritise Strong customer‑service orientation and ability to build rapport with diverse clients and supporters. Intermediate to advanced skills in use of information systems and software packages such as Microsoft Office Demonstrated skills in budgeting or financial management Current Drivers License and registered motor vehicle What we can offer you Competitive hourly pay rate Km reimbursement (99c per Km) paid travel time Not-for-profit tax benefits so you pay less tax Fitness Passport discounted gym benefits Paid Parental leave Long Service leave after 5 years 40 Locations across NSW and QLD if you choose to move A values-based organisation that welcomes applicants from all faiths and backgrounds We know you have many choices of employer - choose Catholic Healthcare where you can make a positive impact and be well rewarded. Apply online now!
