Full Time Fixed Term (until 30 June 2027) | 9-day fortnight | 36 hours per week Salary: From $111,401 - $117,924 per annum plus Superannuation About the team We're entering a new chapter for the Chief Technology Office at the City of Gold Coast as we deliver bold, future-focused solutions. With the launch of our IT Operating Model and the transition of critical IT services in-house, we are transforming the way we deliver technology, making it faster, more responsive, and more aligned with the needs of our organisation and customers. As part of this transformation, we're hiring multiple new positions. These roles are key to shaping a vibrant and forward-thinking Chief Technology Office, one that adds real value, delivers better outcomes, and works in smarter, more agile ways. If you’re equally excited about innovation, transformation, and making a meaningful impact, now is the perfect time to join us About the role The City of Gold Coast is undergoing an exciting transformation, and as part of this, we are bringing our IT services in-house. To ensure the success of this transition, we’re looking for a Desktop SOE and Application Packaging Officer (internally referred to as Desktop Packaging Officer) to play a key role in developing, testing, and deploying software packages, ensuring smooth integration into our desktop environment. You will work closely with various IT teams to maintain the efficiency, security, and consistency of desktop software installations, making this an ideal role for someone with a strong technical background and a passion for IT support. We’re looking for people who have: Technical Skills: Relevant qualifications or practical experience in IT, especially in software packaging and deployment. Experience with software and deployment tools such as Microsoft MECM (Microsoft Endpoint Configuration Manager), Intune, or similar solutions. Strong knowledge of desktop operating systems, hardware, and network configurations. Experience with scripting languages (e.g., PowerShell, VBScript) to automate tasks and improve efficiency. Knowledge of MECM Task Sequences and how to create and edit them would be beneficial. Deploy and manage SOE using tools like SCCM, Intune, Autopilot. Knowledge and experience with Microsoft Automatic Deployment Rules (ADR's) would be beneficial. A good understanding of ActiveSetup and how it works/applies. Knowledge of Group Policy Management, including configuring and modifying Group Policies would be beneficial. Knowledge of PSAppDeployToolkit Behavioural Skills: Attention to detail and the ability to thoroughly test and ensure smooth deployments. Excellent problem-solving skills, with the ability to resolve issues quickly. A customer-focused approach to service, ensuring end-users receive effective support. Strong communication skills, with the ability to collaborate effectively with different teams. A proactive attitude and willingness to improve processes. Flexibility to provide on-call support as needed. How to apply To submit your application, please click apply now and complete the application form. You will be required to upload your resume and a cover letter (no more than two pages) outlining how your skills, experience and personal attributes will enable you to be successful in this role. Please note that you may also be asked to provide relevant qualifications, where applicable. Contact Person Ashley Shannon Contact Email goldcoast.qld.gov.au Closing Date Friday 15th May 2026, 11:59pm AEDT We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We consider all qualified candidates for employment, irrespective of race, age, religion, gender identity, sexual orientation, disability, or other protected characteristics by law. LI-DNI
