About the Venue: The Crowne Plaza Surfers Paradise is a premium hotel located on the Gold Coast, forming part of the internationally recognised IHG Hotels & Resorts portfolio. The property features contemporary accommodation, conference and event facilities, food and beverage outlets, and leisure amenities catering to both corporate and leisure guests. With a strong focus on guest experience, service excellence, and operational standards, the hotel delivers a high-quality hospitality experience in a premium environment. About the Role: We are seeking a Catering & Events Manager to join the team at the Crowne Plaza Surfers Paradise. This is a hands-on operational role responsible for the end-to-end coordination and execution of conferences, meetings, and social events, ensuring seamless event delivery and exceptional client experiences. You will play a key role in managing event logistics, maintaining operational accuracy, and supporting departmental commercial outcomes. Key Responsibilities: • Create accurate and detailed Banquet Event Orders (BEOs) in Delphi in line with brand standards • Manage all event logistics from handover through to post-event review • Meet with clients to confirm room setups, menus, AV requirements, run sheets, and event flow • Lead pre-event, daily debrief, and post-event meetings • Act as the on-the-day contact for conferences, meetings, and events • Ensure event setups align with confirmed BEO requirements prior to commencement • Communicate all event changes accurately and promptly to relevant departments • Build strong relationships with clients, delegates, and suppliers • Support site inspections and familiarisations to drive conversion opportunities • Ensure all event charges, revenue, and billing are accurate and reconciled • Support departmental revenue targets through upselling opportunities and correct charging procedures • Maintain awareness of forecasts, budgets, and event profitability to support commercial outcomes About You: • Previous experience in hotel events, catering, or conference operations • Strong skills in Banquet Event Orders (BEOs), event coordination, and operational planning • Hands-on and proactive approach • Strong communication and client relationship management skills • Ability to work in a fast-paced environment and manage multiple events simultaneously • Strong organisational, administrative, and problem-solving skills • Calm and solutions-focused approach during live event delivery • Experience using Delphi or similar event management systems is highly regarded • Flexible availability across a 7-day roster as required by operational needs • Full Australian working rights (sponsorship not available for this role) Benefits: • Discounts across Oscars Group venues • Internal and external training and development opportunities • Employee Assistance Program • Mentoring from experienced hospitality professionals • Career progression across 45 Oscars Group venues • Reward and recognition initiatives • Free parking About Us: Oscars Group is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986 with the acquisition of a single pub in Sydney’s Inner West. Today, Oscars Group is one of the largest privately owned hospitality groups in Australia, featuring an ever-expanding portfolio of 45 assets across NSW, Queensland, South Australia, and Victoria. The group operates across accommodation, pubs and gaming, retail liquor, conference and event centres, premium restaurants, chartered vessels, and commercial and residential developments. We are committed to creating environments where our people can grow, develop, and deliver exceptional guest experiences. Apply now and Join the Fun with Oscars Group!
