Life at Vinnies At Vinnies, we are what we do. We believe in making a difference. We are one of Queensland’s most-loved charitable organisations and are committed to leading with our values and mission at heart. We work together to build a legacy that we can be proud of, supporting those in need within our communities. Our companions are why our journey started, striving to shape a more just and compassionate society. Our employees, members and volunteers are the reason our journey continues, and why we will succeed. What we can offer you Work with a purpose – not your average organisation and not your average role! Competitive hourly rate and excellent employment benefits under our Employee Agreement Salary packaging arrangements – helping you save on tax Access to our Employee Assistance Program – our employees are our most valuable asset A welcoming and inclusive environment where you’ll always feel part of a team The Role As a Contact Centre Coordinator , you will be responsible for the smooth and effective operation of our Contact Centre. You’ll provide day to day leadership, ensure high quality service delivery, and support a team of employees and volunteers who are passionate about helping others. This role is ideal for someone who thrives in a fast paced environment, enjoys problem solving, and is committed to continuous improvement and operational excellence. Key Responsibilities: Lead daily operations of the Contact Centre to ensure efficient, high quality service delivery. Build strong relationships with internal and external stakeholders to ensure timely support and collaboration. Supervise and support Contact Centre employees and Helpline volunteers, fostering a positive and high performing team culture. Ensure compliance by coordinating training and maintaining adherence to policies, procedures, and legislative requirements. Drive continuous improvement by contributing to operational planning, analysing performance data, and identifying opportunities to enhance service efficiency. This is a Permanent, Part-time position (25 hours per week) based in Townsville . What You'll Bring • Previous management experience working within a Contact Centre environment • Thorough understanding of Contact Centre operations including outputs and analysis of service delivery • Ability to lead and manage others including well-developed interpersonal, communication and organisation skills • Capacity to exercise judgement, problem solve and make evidence based operational decisions • Commitment to promoting and creating a safe workplace, ensuring all policies, procedures and legislative requirements are adhered to • Strong commitment to the philosophy of the St Vincent de Paul Society Queensland and the ability to work in accordance with policies and procedures to promote the values and mission of the Society. Ready to apply? We can’t wait to hear from you. To apply, please submit your up-to-date resume and a cover letter outlining your suitability for the position via SEEK or directly on our careers page! We will be reviewing applications as they are received so don't delay and apply now. Having the right people in our team is important to us. Before joining our team, we’ll undertake pre-employment checks including references, a police check, and proof of qualifications. We are committed to meaningful equity and diversity in our workforce. Applications from Aboriginal and Torres Strait Islander peoples is strongly encouraged. To be eligible for this position you must have an appropriate visa to work in Australia/New Zealand.
