About the role Join the team at Brisbane Access as a Hire Control. In this full-time role in Yatala, Queensland, you will be responsible for managing customer inquiries and rental requests for our range of access equipment, including scissor lifts, boom lifts and materials handling products. As a key member of our customer service team, you will play an integral part in delivering exceptional service to our clients. What you'll be doing Respond to customer inquiries via phone, email and live chat, providing information about our products and services Process rental bookings and manage equipment schedules Liaise with our operations team to coordinate equipment delivery and returns Provide a high level of customer service to build strong, lasting relationships with our clients Contribute to the continuous improvement of our customer experience What we're looking for Previous experience in a customer-facing role, ideally within the access equipment or equipment rental industry Strong communication and interpersonal skills, with the ability to build rapport with customers Excellent problem-solving and decision-making abilities Passion for delivering exceptional customer service Flexible and adaptable, with the ability to work in a fast-paced environment What we offer At Brisbane Access, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, you will enjoy access to ongoing training and development opportunities, an attractive bonus scheme, and a range of health and wellbeing benefits. We also offer flexible work arrangements to help you achieve a healthy work-life balance. About us Brisbane Access is a leading provider of access equipment and materials handling solutions in Queensland. For over 20 years, we have been helping our clients in the construction, industrial and events sectors to safely and efficiently complete their projects. Our commitment to innovation, safety and customer service has made us the preferred choice for businesses across the state. Apply now to join our dynamic team and be a part of our continued success.
