Steppr is a registered NDIS Positive Behaviour Support provider. Our slogan is simple: weirdly different. Weird because we do not want to become another beige provider with clunky systems, generic plans, long delays, and corporate language that makes everyone slowly lose the will to live. We are building a PBS company that is practical, organised, technological, clinically strong, actually useful to the people we support, and feels like we're living in 2026. We are now looking for an Advanced or Specialist Behaviour Support Practitioner to step into a Service Delivery Manager role and help lead the next stage of Steppr's growth. About the role This isn't exactly a standard practitioner role with a fancier title. The Service Delivery Manager (SDM) will help run the day to day delivery of Steppr's PBS services. You will support practitioner allocation, service flow, documentation quality, stakeholder communication, capacity tracking, escalation pathways, and overall clinical consistency across the team. You will still carry some billable work, but this role is designed to include genuine service delivery leadership, not just a full caseload with extra duties attached. We want to grow, and we want you to grow with us. The right person will be confident enough to guide practitioners, communicate clearly with support coordinators and families, notice risk early, and help keep the team moving without turning the workplace into a meeting factory. Key responsibilities Oversee the day to day delivery of PBS services across the Steppr team. Support allocation of new referrals based on practitioner capacity, location, skillset, and participant complexity. Provide guidance to practitioners around PBS practice, restrictive practices, implementation issues, stakeholder dynamics, and documentation quality. Run company meetings, training & 1:1 sessions when needed. Review or support the review of Behaviour Support Plans, Functional Behaviour Assessments, Interim BSPs, Comprehensive BSPs, and related documentation. Monitor practitioner workload, KPI visibility, service timelines, and documentation flow. Support onboarding and practice development for new practitioners. Assist with risk escalation, complex stakeholder communication, and service delivery problem solving. Work with admin and leadership to make sure intake, service agreements, scheduling, records, and follow ups are running properly. Help improve Steppr's internal systems, templates, workflows, and clinical governance processes. Maintain your own participant work at an agreed reduced KPI level. Represent Steppr professionally with participants, families, guardians, support coordinators, providers, and other stakeholders.' About you You are an Advanced or Specialist Behaviour Support Practitioner , or very clearly operating at that level. You are calm, direct, organised, and practical. You know PBS well enough to guide other practitioners. You can think clinically, write clearly, and make sensible decisions when things are messy. You understand that good PBS is communication, timing, implementation, data, risk management, stakeholder trust, and not making everything harder than it needs to be. You will probably suit this role if you: Have strong experience delivering PBS under the NDIS. Understand restrictive practices and NDIS Commission requirements. Can write and review high quality behaviour support documentation. Can support practitioners without micromanaging them. Can speak confidently with coordinators, families, guardians, and providers. Can hold people accountable without being strange about power. Can improve systems instead of just complaining about them. Can work in a growing business where not everything is perfect yet, but the direction is clear. Essential requirements Advanced or Specialist suitability under the NDIS PBS Capability Framework. Strong experience delivering Positive Behaviour Support under the NDIS. Strong understanding of restrictive practice & compliance requirements. High quality written communication skills. Ability to support, guide, and develop other practitioners. Current NDIS Worker Screening Check. Current WWCC Completion of the NDIS Worker Orientation Module: Quality, Safety and You Completion of the New Worker NDIS Induction Modules Driver's licence and access to a vehicle. Current Infection, Prevention & Control certificate. Relevant qualification in psychology, social work, occupational therapy, speech pathology, counselling, education, disability, behaviour analysis, or another relevant field. Desirable Experience in a Team Lead, Senior Practitioner, Clinical Lead, or Service Delivery role. Experience reviewing Behaviour Support Plans and Functional Behaviour Assessments. Experience supporting participants with complex behaviours, forensic histories, psychosocial disability, autism, intellectual disability, family system complexity, or high risk support environments. Experience improving clinical systems, templates, workflows, quality processes, or service delivery structures. What we offer Salary of $115,000 to $135,000 plus super , depending on capability level, experience, leadership scope, and agreed KPI expectations. A genuine service delivery leadership role, not just a title. Reduced or adjusted billable expectations to allow time for management responsibilities. Flexible work arrangements. Mostly work from home structure, with community based appointments. External supervision and internal support. Clear systems, fast decision making, and less corporate theatre. Opportunity to shape a growing PBS provider from the inside. A team that wants to do good work without becoming boring. About Steppr Steppr is a PBS provider based in Western Australia. We work with participants, families, support coordinators, providers, and guardians to deliver behaviour support that is practical, well documented, and focused on real implementation. We love supporting people in the real world. We are serious about clinical quality, but we do not believe serious work needs to be dull. We are building something weirdly different . How to apply Send through your resume and a short cover letter outlining your PBS experience, current capability level, and why this role interests you. No need for a corporate essay. Clear and useful is better.
