White Fox is a globally recognised fashion brand loved by babes and celebs worldwide. Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere. We are looking for a full-time Customer Service Representative who has exceptional communication skills and a passion for the fashion industry to join our team located at our Rosebery office. Main Responsibilities Communicating with customers & ensuring customer satisfaction on emails & live-chat Handle customer queries professionally, provide knowledgeable solutions and follow up as required Ensuring customer profiles & communication is documented Working with the returns team on processing returns & faulty replacements Provide backup and support to other Customer Service team members as/when requested Requirements Previous customer service experience (either online or in-store) Strong organisational skills, ability to multi-task & show initiative Experience in a fast paced working environment Excellent communication skills Excellent attention to detail Strong grammar skills Comprehensive computer skills with an iMAC Benefits Stunning new office located in Rosebery with on-site parking available Full access to White Fox Wellness, including on-site pilates, newly equipped gym, and sauna Unlimited access to the in-house coffee bar and kitchen stocked with a selection of treats Generous monthly clothing allowance plus ongoing staff discounts Regular team events and internal celebrations Long-term career growth opportunities within one of Australia’s fastest-growing fashion companies
