About Us Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'. Our people enable the Courts Group to deliver on each jurisdictions own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly. VCAT The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal. ⚫ About the Role ⚫ The VCAT Koori Support Team - Program Support Officer is responsible for front-end service delivery, client and operational support. You will provide direct support to Aboriginal and Torres Strait Islander persons accessing VCAT and promote positive engaement with the Victorian Aboriginal community and related stakeholders to deliver effective Tribunal initiatives. The position will require travel within metropolitan and regional Victoria to promote VCAT's Koori Support services and to provide in-person support to Aboriginal and Torres Strait Islander people accessing VCAT. You will be responsible for: applying effective interpersonal skills and providing culturally informed support to Aboriginal and Torres Strait Islander people accessing VCAT and RDRV services managing enquiries to the Koori Support Team, providing culturally sensitive triage and support providing operational support and role coverate to Koori Support Officers as required establishing and maintaining effective relationships with the Victorian Koori Community and other key stakeholders, including Aboriginal community controlled organisations, Government and non-Government agencies contributing towards the design and delivery of team and organisational service innovations participating in professional development to build and strengthen skills and the capabilities of the Koori Support Team engaging with Court Services Victoria (CSV) programs and initiatives to support best practice service delivery Additional requirements This is an Aboriginal Designated position in accordance with Court Services Victoria Designated Positions policy. This position is classified under‘special measures',section 12 of the Equal Opportunity Act 2010. To ensure that the intention of the recruitment process is maintained, a ‘Confirmation of Aboriginality' document is required from applicants. ⚫ About You ⚫ If you are looking for a role with strong purpose and want meaning in what you do, this is a great opportunity! The ideal candidate will demonstrate: knowledge and understanding of Victorian Koori culture and society, including systemic issues impacting the community within the Justice system ability to support and communicate effectively with members of the Victorian Koori community in relation to a range of sensitive and complex cultural issues proven experience in the assessment and resolution of complex problems, gathering relevant information from information sources experience supporting and communicating effectively with members of the Victorian Koori community in relation to a range of sensitive and complex cultural issues a commitment to continuous improvement by understanding needs and context of Tribunal users to develop new and different ways of thinking a flexible and adaptable approach to work, to meet changing priorities and situations strong collaboration abilities, building trust and rapport with others to achieve outcomes A current driver's licence is required. How to apply Click the ‘Apply Now' button, ensuring you include the following in your application: resume a short cover letter * Confirmation of Aboriginality Other information CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce. We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply. We aim to create a workforce that reflects the community in which we live. If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to get in touch by calling (03) 9032 0500 to speak with a People Services Advisor. As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.
