Workforce Extensions Geelong is recruiting on behalf of Associated Cold Tread Tyres for a Customer Service Officer to join their busy service reception team. This position is ideal for someone with strong customer service skills who enjoys working in a fast-paced environment and being the first point of contact for customers. About the Role Based in the main service office, you will play a key role in supporting daily operations by assisting customers, coordinating service bookings and providing administrative support to the service team. Key Responsibilities Providing first point of contact for customers in person, over the phone and online Ensuring customers are assisted promptly and professionally Initiating and processing service jobs Preparing invoices and processing payments Liaising with customers regarding pending, in-progress and completed jobs Preparing customer quotes Completing various service-related administrative duties Supporting the day-to-day operations of the service department About You To be successful in this role, you will have: Previous customer service experience Strong communication and interpersonal skills Good organisational skills and attention to detail Ability to multitask and work efficiently in a busy environment Competent computer and administrative skills Experience within the tyre, automotive, mechanical or related industry would be highly regarded What We Offer Flexible employment arrangement Stable long-term opportunity with an established local business Supportive team environment Competitive remuneration based on experience If you enjoy customer interaction and are looking for a varied role within a well-established local business, we would love to hear from you. About the Business Associated Cold Tread Tyres is a family-owned Geelong business that has been operating since 1970. Specialising in tyre sales, repairs and servicing across passenger, commercial, agricultural and industrial sectors, the company has built a strong reputation for quality service, reliability and long-term customer relationships throughout the Geelong region and beyond.
