POSITION DESCRIPTION Position Title Home Care Services - Assistant to Coordinator Location Albury Status Full Time/Part time Reporting to Area Coordinator through to Home Care Services Manager Last Reviewed May 2025 Lutheran Aged Care - Overview Lutheran Aged Care (LAC) Albury is a significant service organisation providing a range of aged care services across a number of facilities and the community designed to meet customer needs. LAC is an independently run, Not for Profit Company primarily funded by the Commonwealth. The organisation has a business structure incorporating the Lutheran Church of Australia (NSW district), the Board of Governance and Managing Director. Reporting to this structure is Administration & Finance, Hotel Services, Property & Maintenance, Pemberton View and Nicholson Park Retirement Villages, Support Services (including pastoral care and volunteer coordination), Home Care, Dellacourt, Yallaroo and Emily Gardens locations. LAC employs approximately 300 staff (including casuals) comprising nursing, personal care, maintenance, management and administrative staff. Role Objective The Home Care Assistant to Area Coordinator is responsible for the day to day care coordination of home care services to clients within a designated demographic area, such that a high quality of service is delivered in line with Lutheran Aged Care’s regulatory and quality reporting requirement, its Mission, Vision and Values; and with the flexibility that meets client’s needs. Key Result Areas & Responsibilities Leadership In conjunction with the Area Coordinators, lead the Home Care workforce team participating in and facilitating transparent and positive discussion and resolution of issues as they arise. Participate productively in the leadership team for Lutheran Aged Care Home Care Services. Liaise with the Home Care Area Coordinators to provide effective rostering of care staff to meet the needs of clients, business needs and compliance with employment agreements. Provide day to day performance feedback to staff and identify areas for improvement; support and coach care staff in their development. In conjunction with the Home Care Services Manager and the Area Coordinators assist in the development and implementation of strategic and operational plans and change management projects. Consult with the Human Resources Manager regarding employment issues or the application of employment conditions. Participate in regular team meetings. Promote and advertise Lutheran Aged Care as a whole, providing the full spectrum of Home Care services. Service Delivery Provide Care coordination services as appropriate for assessed needs. In conjunction with the Area Coordinator, coordinate brokered services within your area of responsibility. Roster Home Care staff to provide appropriate staff mix and attendance for optimum service delivery while trying to meet client time constraints where-ever possible. Liaise with the Quality and Clinical Leadership RN in regard to complex care needs to ensure appropriate service delivery and safety for consumers. Provide regular budget reviews for and with consumers liaising with and if necessary, in conjunction with the Area Coordinator. In conjunction with the Area Coordinator, provide orientation of new consumers to the services of Lutheran Aged Care Home Care and organisation generally. Provide effective and transparent communication to consumer’s families and ‘caregivers’ as necessary. Share the On-call arrangements with Area Coordinators and Assistants to Coordinators and Home Care Services Manager as appropriate/rostered. Compliance Work Health & Safety Take reasonable care for his / her own WHS ensuring that actions or omissions do not adversely affect the WHS of others in the workplace. Manage and ensure the Work Health and Safety of all staff, residents, visitors, volunteers and work experience participants. Understand the operations and general hazards / risks in the workplace and monitor performance regarding incidents, hazards and risks. Ensure mechanisms exist for consultation with staff regarding WHS issues. Consult with staff and take into account their opinions prior to making a WHS related decision. Control the work environment and take immediate action to eliminate risks and rectify any unsafe situations or acts. Participate, as appropriate, in the Budget process with the Home Care Services Manager and Area Coordinator to allocate appropriate resources to eliminate / minimise risks. Participate with the Home Care Services Manager and Area Coordinator to establish a WHS plan and monitor for the relevant unit. Lead by example and provide visible commitment to WHS and procedures. Contribute to the ongoing development of WHS procedures. Participate in the development of formal Disaster and Emergency Management plans. Respond to disasters and emergencies to ensure the WHS of everyone. Monitor staff compliance and attend specific WHS meetings, training sessions and related events relevant to the unit. Ensure that staff work within their capacity, experience and training. In conjunction with the Area Coordinator, and as appropriate, conduct incident investigations, record findings and make recommendations for improvement. Consult, cooperate and coordinate activities with external agency staff or representatives of another organisation. In conjunction with the CEO and Human Resource Manager, liaise with WorkCover inspectors, union representatives, insurers and external return to work coordinators as appropriate. Immediately advise the CEO and Human Resources Manager of staff injuries, serious incidents and other incidents. Support injured staff working under return-to-work programs. Maintain equipment safety through recognised maintenance systems. Communication Appraise Home Care Services Manager and Area Coordinator of any issues or concerns regarding the role and its function and make recommendations where applicable. Technology Access, utilise and maintain relevant systems Ensure current knowledge of computer and other systems used relevant to the function. Team Participate as an active team member in department and organisational initiatives and projects as directed. Contribute to the effective operation of the team by contributing at staff meetings and other relevant forums. Provide assistance to other team members and managers as identified. All other duties as reasonably requested. Organisational Participate in the quality management program of the organisation; comply with audit requirements and participate in audits. Demonstrated commitment to Lutheran Aged Care philosophies and values. Personal Qualities Honesty, initiative, reliability and discretion Leadership ability and team participation Effective communication and interpersonal skills Empathy and consideration for older persons Willingness to develop professionally Self motivation and organisation Flexibility and responsiveness Commitment to own professional development Selection Criteria Essential Experience in a comparative position in health, community services or aged care Experience in Case Management Experience in rostering large numbers of staff (including casuals) in order to meet client care needs. Well developed rostering practices demonstrating compliance with Enterprise Agreement conditions. Strong verbal and written communication skills Evidence of current knowledge of the Aged Care Act 1997 as it applies to Home Care Services Have or be willing to obtain an NDIS Worker Screening check Be vaccinated with 3x COVID (any year) and flu (Current year) or have a documented medical exemption. Desirable Evidence of Leadership professional development Qualifications in Case Management or equivalent, or Minimum of Certificate III Aged Care Individual Support or equivalent would be highly regarded. Relationships Positive relationships are required with key stakeholders of other Home Care Service providers in the region, the internal management team and Home Care Workers.
