Join ARMA, part of the Credit Clear Group, a fast-growing ASX-listed technology disruptor transforming debt recovery. Based in the same complex as The Grounds, Alexandria, we specialise in commercial, consumer, and insurance collections — with a strong focus on respectful, customer-first engagement. About the Role This is a full-time, in-office call centre role where you’ll manage general insurance claims (primarily motor), assess liability, and recover funds from at-fault parties. You'll handle a high volume of inbound and outbound calls, negotiate outcomes, and help resolve disputes — all in a fast-paced, detail-driven environment. What You’ll Do • Negotiate payments to achieve positive financial outcomes for all parties • Problem solve and objection handling to achieve account resolution. • Ensure compliance with industry regulations and guidelines • Support customers, including those experiencing financial hardship • Resolving customer queries in a timely manner and actioning accordingly. What You’ll Bring • Strong communication, empathy, and negotiation skills • High attention to detail, time management, and resilience • Ability to thrive in a high-volume call centre setting Why ARMA? Work in a beautiful, modern office with premium breakout spaces including a cafeteria, pool table, onsite gym, PlayStation, and Zen rooms — all designed to support your wellbeing and work-life balance. Plus: • Comprehensive training and leadership development programs • Generous bonuses and staff incentive schemes • Fun quarterly team outings and regular events • EAP access and a truly inclusive, people-first culture • Growth opportunities in a fast-growing organisation Hours: Monday–Friday, 8:30am–5:00pm Ready to take your career to the next level in a dynamic, supportive environment? Apply now with your CV and cover letter.
