Shape the Strategy. Lead the People. Own the Customer Outcome. This is a senior, high\u2011trust leadership role for an Engineering Manager who thrives on ownership, influence, and direct customer engagement. You will have end\u2011to\u2011end accountability for the field engineering function across Australasia\u2014setting direction, making decisions, and partnering with customers at every level of their organisation. You\u2019ll operate with a high degree of autonomy, balancing engineering excellence, commercial discipline, and customer outcomes, while building a capable, safe and engaged Field Engineering team. About the Role As Engineering Manager - Field Service, you will own the engineering operating plan and budget, lead a geographically distributed team of Field Engineers, and maintain full accountability for all Out Placed Equipment (OPE). Your mandate is clear: ensure equipment is safe, compliant, reliable, and consistently delivering agreed customer and business outcomes. You\u2019ll act as a trusted technical and operational partner to customers\u2014engaging from site teams through to executive leadership\u2014while shaping service strategy, driving continuous improvement, and representing engineering in commercial and strategic discussions. What You\u2019ll Be Accountable For Strategic Ownership & Commercial Leadership Set and own the annual engineering operating plan and budget, aligned with commercial strategy. Lead monthly forecasting, variance analysis, and performance reviews\u2014driving accountability and corrective actions. Develop and execute service strategies across pricing, scope, service mix, productivity, inventory/spares, and vendor management to deliver budget and margin outcomes. People, Safety & Capability Leadership Ensure the wellbeing, safety and performance of all Field Engineers through proactive workforce planning, competency frameworks, and safe work systems. Set and enforce safety standards for all OPE, ensuring compliance with WHS legislation and internal policies via audits, risk assessments, and preventive maintenance programs. Build deep technical capability and succession plans across mechanical, mechatronics, controls, and safety disciplines. Coach and develop Account Engineers with a focus on ownership, problem-solving, and customer value. Customer Engagement & Service Excellence Own customer-facing service delivery across key accounts, including scheduling, prioritisation, and SLA/KPI performance. Act as the escalation point for complex operational or technical issues, ensuring timely, outcomes\u2011focused resolution. Engage confidently and credibly with customers at executive, operational, and site levels, building trusted partnerships. Ensure clear closed-loop communication between customers, field teams, and internal design/project stakeholders. Asset & Performance Governance Maintain full lifecycle accountability for Out Placed Equipment (OPE), ensuring it is safely installed, commissioned, accepted and supported. Govern FAT/SAT, commissioning, handover, and customer training using standardised playbooks and clear acceptance criteria. Own the integrity of engineering data and reporting (CMMS/EAM, field reports, downtime RCA), using insights to drive reliability, productivity, and continuous improvement. What You\u2019ll Bring Degree-qualified Engineer (Mechanical, Electrical, or Mechatronics). Significant leadership experience in field service or maintenance within an industrial or heavy machinery environment. Proven success owning and managing budgets, with strong commercial and financial acumen. A track record of improving safety performance, asset reliability, and customer satisfaction. Strong stakeholder management skills, with the presence and credibility to engage customers at senior levels. Solid project management capability and experience governing complex field-based programs. Exposure to controls/PLC systems and commissioning environments. Advanced capability in Excel, PowerPoint, and data\u2011driven reporting. Postgraduate qualifications (MBA) or certifications (PMP, CMRP, Lean Six Sigma) highly regarded. Why This Role? True ownership: You set the plan, control the budget, and shape how service is delivered. Customer impact: You\u2019ll spend time with customers, influencing outcomes that matter to them and the business. Autonomy with support: Freedom to lead your function, backed by a global organisation. * People leadership: Build, develop, and lead a capable engineering team doing complex, meaningful work. If you enjoy combining engineering leadership, commercial accountability, and direct customer engagement, this is a role where you can genuinely make your mark Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
