This is a Senior Youth Case Manager – Homelessness role with The Salvation Army Australia based in Kialla, VIC, AU The Salvation Army Australia Role Seniority - senior More about the Senior Youth Case Manager – Homelessness role at The Salvation Army Australia ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Senior Youth Case Manager Every young person deserves a future filled with possibility. But for many facing homelessness, trauma, and instability, that future feels out of reach. At The Salvation Army, we believe in walking alongside young people – not just as support workers, but as advocates, allies, and champions of their strength and potential. About the Role We’re seeking a Senior Youth Case Manager to take a lead role in delivering trauma-informed, high-impact case management to young people navigating some of life’s toughest challenges. You won’t just manage cases – you'll coordinate services, guide junior staff, and help shape a system that sees and responds to the whole person. In this dynamic senior position, you'll work across crisis accommodation and outreach settings, supporting up to 10 young people with complex needs, including housing instability, mental health, and AOD. You’ll lead intake and referral coordination, ensure risk and safety planning is rigorous and responsive, and provide leadership support to casual staff through supervision and reflective practice. Reporting to the Youth Services Manager of Northeast Victoria, this is a permanent full-time position, based in Shepparton, VIC. How You Will Make an Impact Provide trauma‑informed case management across crisis accommodation and outreach, supporting housing stability, wellbeing and life skills through targeted case planning and review. Undertake intake, assessment, risk and safety planning, ensuring timely triage, appropriate program placement, and effective responses aligned with duty of care and organisational policy. Deliver crisis response, advocacy and referrals, building strong, youth‑centred relationships and de‑escalating incidents to maintain client and staff safety. Fulfil operational and leadership duties, including supporting the youth service duty desk, assisting staff supervision, and providing on‑call support for after‑hours incidents and critical responses. Maintain compliance, documentation and service quality, contributing to service integration and continuous improvement initiatives. You Will Have A tertiary qualification in Social Work, Welfare, Community Development, Community Services, or a related field Minimum three years’ experience in a social services environment, preferably within the youth sector Demonstrated experience in case management, with a working knowledge of risk, screening processes, and supervision Confidence conducting risk assessments, navigating complex service systems, and mentoring or supporting others Resilience and adaptability, with the ability to work collaboratively and lead with compassion and clarity A strong commitment to cultural safety, inclusion, and working in partnership with young people A current and valid Victorian Working with Children Check A current Victorian driver’s licence Availability for on call responsibilities and requirements Conditions Compensation is in accordance with SCHADS Award Level 6. Why Join Us? The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: Salary packaging up to $15,900 tax free $2,650 meal entertainment benefit; Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts Access to EAP and health & wellness initiatives Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days) Ongoing training and development opportunities that enhance on the job skills and proficiency How to Apply This is an opportunity to grow your leadership while making a direct difference in young lives – helping to create a youth support system grounded in dignity, equity, and hope. Please submit your resume and cover letter detailing your alignment with the role's requirements. Applications will close as soon as a suitable candidate is secured . The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration. At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the The Salvation Army Australia team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing case management Conducting assessments Leading and supporting staff Key Strengths Trauma-informed case management ⚠️ Risk assessment Leadership and mentoring Cultural safety Crisis response ️ Community development A Final Note: This is a role with The Salvation Army Australia not with Hatch.
