This is a Data Analyst role with Infoxchange based in Melbourne, VIC, AU Infoxchange Role Seniority - mid level More about the Data Analyst role at Infoxchange About Infoxchange Infoxchange is a not‑for‑profit social enterprise that uses technology to improve outcomes for people and communities experiencing disadvantage. Our digital products, including the Digital Empowerment Suite, support government and community organisations across Australia to deliver vital services more effectively and efficiently. About the rol eThe Data Analyst role is an exciting opportunity to apply your report development and data analytics expertise within the Digital Empowerment Suite delivery team. You will play a key role in turning our data repositories into meaningful insights that support both our customers and Infoxchange’s mission to understand our reach, impact and emerging trends . The role is primarily responsible for meeting data provision and reporting obligations for our Service Directory and related products, as well as generating insights that inform internal decision making. A core focus is the analysis, documentation and development of customer reporting and business intelligence assets, including the configuration of reports (aggregated tables), lists (CSV files and data grids), and dashboard widgets (visualisations and charts ). This is a permanent part-time 0.6FTE role (potential for growth to full time) based in Richmond, Melbourne (by the Yarr a). What you’ ll doIdentify and document customer reporting and data requirements using a range of methods, including review of contractual artefacts, stakeholder interviews, requirements workshops and analysis of existing data and documenta tion.Analyse customer needs, including current business processes and reporting workflows, to translate them into clear, actionable reporting specificat ions.Produce well‑structured reporting requirement documents using clear and concise language that is accessible to both technical and non‑technical stakehol ders.Design and develop aggregate reports, list reports, data grids and graphical objects (dashboards and visualisations) using the application’s business intelligence frame work.Interrogate and validate report outputs, providing commentary on key findings such as trends, patterns, anomalies and comparisons over time or across segm ents.Contribute to data extract, transformation and migration activities to ensure the accuracy, consistency and usability of data for reporting and analy tics.Plan and manage the schedule of reporting and analysis work, liaising with internal and external stakeholders to set priorities, agree timeframes and manage expectat ions.Suggest improvements to our applications and data pipeline to capture cleaner data, addition of new insightful datapoints, and ideas that could further add value to our data sets.Undertake other related duties as reasonably requested by the reporting manager to support the objectives of the Digital Empowerment S uite.Use AI tools to accelerate routine reporting tasks (e.g. drafting commentary, generating code, summarising data) while maintaining accountability for accuracy and quality of all out puts.Stay current with emerging AI capabilities relevant to data analytics and proactively identify opportunities to improve reporting workflows using new t o ols. Why join Infoxc hange?Mission with real impact – Contribute to technology that supports millions of people in need and tens of thousands of services, with a clear vision of technology for social ju stice.Values-led, inclusive culture – Join a diverse, values-driven organisation where people are encouraged to bring their whole selves to work and feel welcomed, respected and v alued.Flexible, hybrid working – Benefit from flexible working arrangements, including a hybrid work model and flexible hours that support work–life ba lance.Competitive NFP benefits – Access salary packaging and a range of benefits that increase take-home pay and support wellbeing, plus structured development opportun ities.Technology and innovation focus – Work with modern cloud and data platforms, help shape the future of digital products for the for-purpose sector, and contribute to thought leadership in technology for social ju stice.Great Place to Work® - Proudly recognised as a Great Place to Work certified emp loyer. A bout youYou’re a curious and impact‑driven data analyst who enjoys turning complex datasets into clear, meaningful insights. You bring strong technical capability alongside the ability to communicate clearly with non‑technical stakeholders, and you take pride in producing accurate, well‑defined reporting that supports confident decision ‑making. Working across the full reporting lifecycle you are comfortable with — from gathering and translating requirements, through to building reusable reports, dashboards and data assets, and explaining what the data is really telling us. You use AI tools thoughtfully to work more efficiently, while applying sound judgment to validate outputs and ensure quality and i ntegrity. You w ill bring:Experience building dashboards and self‑serve reports in tools such as Power BI, Tableau or Loo ker StudioProven data wrangling skills, including working with messy or incomplete data and creating deriv ed metricsExperience delivering scheduled contractual or partner reporting with clear definition s and SLAsConfidence translating contracts and reporting requirements into robust metrics and KPI frameworksThe ability to interpret trends, explain limitations, and tell a clear story about what’s changing and why it mattersExperience working with data from digital platforms or transaction al systemsAn understanding of privacy, consent and data governance, particularly in social services, government or not‑for‑profi t contextsCollaborative, thoughtful and motivated to use data to make a real world differenceA strong interest in social impact, equity and access, and using data to understand reach and outcomes3–5 years’ experience in a data analyst, reporting or BI role, or equivalent practical experience If you are excited by the opportunity to shape how impactful products are engineered and delivered and want to work where your work directly contributes to better outcomes for people and communities, Infoxchange would love to hea r from you. Apply now or reach out for a confidential c onversation. Applicants must be willing to undergo a police check as a condition of employment with Infoxchange and must be Australian citizens or permanent residents. Temporary and bridging visa holders are not eligible for permanen t positions. Read more about Infoxchange in our annual report at Infoxchange Annua l Report 2025. Infoxchange is committed to growing teams with diverse skills, abilities, and experiences. We welcome applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people living with disability, people from the LGBTQI community, pare nts and carers. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Infoxchange team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Identifying customer reporting requirements Analyzing data Managing reporting schedules Key Strengths Data analytics expertise Report development Dashboard creation AI tools proficiency Data governance understanding Collaboration skills A Final Note: This is a role with Infoxchange not with Hatch.
