Help shape Australia’s heart health. Lead, grow, and transform with Advara HeartCare. Our team is our impact and our future. Join something special at Advara HeartCare. Our Best Starts with You At Advara HeartCare, we’re building something important, something special. For over 20 years, our Australian-owned business has earned a reputation for quality outcomes and exceptional patient care. As the largest cardiology provider in Australia with more than 90 centres and 100 doctors, we’re shaping a future where world-class care is the standard. We can’t achieve this without our incredible people. That’s why we’re cultivating a workplace and culture where you can thrive. Join us to move Australia’s heart health—and your career—forward. Your Impact, with Us As the Telephonist you are the first point of contact by phone for all incoming telephone inquiries. The position answers general phone inquiries, responds to all patient inquiries redirecting these where appropriate, makes consult and test bookings, provides information to patients and undertakes a range of administration support tasks. This role is onsiste at our Burwood clinic. Key areas for the role: First point of telephone support for incoming patient bookings and enquiries Exceptional customer service support to patients Assistance to administrative team, Cardiologists and other stakeholders. What You’ll Bring To succeed in this role, you will have: Provide exemplary patient care at all times by welcoming patients in a friendly manner, answering incoming phone calls, and making associated bookings, ensuring that patients are fully prepared for and have consented to their consult or test, and that all administrative and billing requirements have been agreed to and completed in a timely and professional manner. Assist in the implementation and maintenance of the HCP quality system by adhering to all HCP standards and procedures and completing all work and administrative tasks in accordance with quality standards. Actively participate in all team meetings and contribute to the growth of the business by following documented procedures, identifying and suggesting potential improvements to work processes, maintaining supportive and collaborative working relationships with colleagues, technical staff and management. Be aware of and comply with workplace health and safety requirements and maintain a safe working environment at all times. Your key working relationships: As the Telephonist, you need to develop strong relationships with the following internal parties: Medical Secretaries and Practice Managers Practice staff. In addition, you need to develop strong external relationships with various individuals/agencies/key stakeholders. Experience: Exceptional phone manner, communication skills and demonstrated competency in handling a range of customer enquiries. High attention to detail and excellent organizational skills. Proven experience to work effectively both independently and in a team environment. Demonstrated computer skills with ability to rapidly learn the relevant medical software. Relevant experience, training or qualifications in medical reception desirable It would be nice for you to have: Experience with Health Track software (or similar medical applications). Administration experience with cardiac ultrasounds and cardiac CT. Why Advara HeartCare We’re a values-driven organisation where every person matters. Whatever your role, you are our impact and our future. At Advara HeartCare, we care, we work together, we advance, and we deliver. When you join us, you’ll discover meaningful work, a welcoming and supportive team culture, and the opportunity to shape our journey toward something even better. Here’s what you’ll love about working with us: Your Impact, With UsUse your skills to improve quality outcomes, deliver deeper care, and make a bigger impact in an organisation leading the way. Your Growth, With UsDevelop new skills at the forefront of the industry, advancing your career in a fast-growing company committed to your expertise. Your Voice, With UsAt Advara HeartCare, your voice matters. We listen to and invest in our people, giving you the chance to shape our future while building yours. Additional Benefits: Opportunity for professional development and career growth within a supportive team. Flexible working hours to help balance your work and personal life. Access to ongoing training and learning resources to enhance your skills. Competitive remuneration based on experience and performance. A positive and collaborative work environment focused on patient care. Employee wellness programs to support your health and well-being. Ready to shape our future while building yours? Join Advara HeartCare and achieve more than you ever thought possible. If this sounds like something you want to be a part of, click "apply now" and share your interest.Please ensure that you supply both a resume and a cover letter covering the “what you’ll bring” bullets points above. If you do not supply all the necessary documentation, you application will not be considered. Advara HeartCare is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
