Assistant Policy Officer Salary: Clerk Grade 5/6, commencing at $93,295 plus superannuation and leave loading. Duration: ongoing and temporary A talent pool may be created from this recruitment for future ongoing or temporary vacancies. Location: hybrid opportunity, located in Parramatta and/or Gosford (will generally be expected to come into the office two days a week as a minimum, which is subject to change based on team needs or broader divisional and Departmental flexible work policies) An exciting opportunity has arisen within NSW Fair Trading for an Assistant Policy Officer. We’re seeking motivated and analytical people with a keen interest in policy development. You will contribute to evidence-based advice to the NSW Government and work on policy and law reform across a diverse range of consumer protection industry, rental, property and strata issues These are policy roles (they are not customer service or administrative roles) but we are keen to hear from you if you have relevant experience that could transfer to policy, including but not limited to any of the following: Behavioural science Data analysis Social research Economics Law Operational roles in a regulatory environment Government / industry liaison If this sounds appealing to you, we welcome your application! Be Part of the Future of Fair Trading NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes in NSW. At NSW Fair Trading, we’ve been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW. We’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive. We’re creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve. This brings new and exciting opportunities to join us in shaping “the new way” — where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW. If you’re someone who: • Thinks deeply about the needs of people and communities • Is motivated by great outcomes, not just processes, and • Wants to be part of an organisation that’s transforming how regulation works — …then there’s a place for you in our future. Join us as we build a Fair Trading that’s fit for the future — one that’s customer-centred, evidence-driven, and proudly focused on public value. About the Role – Assistant Policy Officer What You’ll Do • Undertake research and analysis to support policy advice and development. • Contribute to the preparation of clear, evidence based reports, correspondence, and briefing materials. • Support stakeholder engagement activities and coordinate meetings and working groups. • Respond to routine policy enquiries and maintain accurate documentation. • Assist in the delivery of projects to achieve regulatory outcomes Assist in the review of legislation, frameworks and programs to identify improvement opportunities. To Be Successful in This Role You Will Have Strong research, analytical, and problem-solving skills, including the ability to understand and analyse legislation. Excellent written and verbal communication abilities. Proven ability to manage competing priorities and meet deadlines. Collaborative approach to working with internal and external stakeholders. Understanding of government and regulatory environments. A self-starter with initiative and a can-do attitude Essential Criteria • Relevant tertiary qualifications or equivalent experience in policy, law, economics, public administration or a related field. • Demonstrated ability to research, analyse and prepare policy material. • Strong organisational and communication skills. • Ability to work effectively in a team and manage multiple tasks in a dynamic environment Salary Grade 5/6, with the base salary for this role starting at 99,938 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Francis Wen via francis.wen@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Tuesday 19th May, 2026 (at 9:59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact francis.wen@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
