Operational Excellence Business Partner Brisbane office based, Southgate Avenue, Cannon Hill, 4170 Reporting to the National Manager, Operational Excellence Availability for regular travel to remote and regional locations Hybrid working model (2 days working from home & 3 days working in the office) We are seeking an experienced Operational Excellence Business Partner to uplift operational capability and performance across our diverse portfolio, with a strong focus on remote, resource and facilities management environments. The Opportunity Reporting to the National Manager – Operational Excellence, this role plays a critical part in assessing site performance, developing leaders, embedding best practice systems, and driving measurable operational and commercial improvements. You will work closely with Area Managers, Site Managers and senior stakeholders to build capability across safety, service delivery, people and financial performance. This is a hands-on, field-based role that combines operational assessment, training, coaching and continuous improvement, providing “in-the-moment” expertise to support our sites and leaders. Key Responsibilities Measure to Standard – Assessment & Appraisal Conduct end-to-end operational and Service Standard appraisals across sites, ensuring objectivity and consistency Assess compliance with governance, risk and control frameworks, including contractual and multi-standard requirements (e.g. ISO, defence, energy and resources environments) Perform risk-based audits across service streams such as accommodation, catering, cleaning, transport, safety and facilities Identify risks, control gaps and improvement actions to lift safety, commercial and engagement outcomes Contribute to enterprise-wide improvements in risk, compliance and operational governance frameworks Train & Coach to Standard – Capability Uplift Coach and support Area Managers and Site Managers, including newly appointed leaders, across metro, remote and FIFO environments Deliver targeted leadership, systems and operational training aligned to Compass Group Australia standards and the Leadership Academy Provide training in key operational systems and processes including service delivery, safety, labour optimisation, profit protection and leadership Deliver hands-on, on-site support where performance gaps or operational risks are identified Partner with sector leaders to design and facilitate leadership and capability development initiatives Improve to Standard – Continuous Improvement Drive measurable improvements in operational standards and/or P&L performance against agreed targets Monitor audit outcomes and corrective actions, ensuring timely closure of non‑conformances Analyse operational data, appraisal results and performance metrics to identify trends and opportunities for improvement Develop and implement data-driven performance improvement plans, escalating key risks where required Communicate progress, insights and outcomes to sector and enterprise stakeholders Stakeholder Engagement Partner closely with senior functional leaders across Finance, People & Experience, Safety & Environment, Workforce Optimisation and Culinary Build strong working relationships with GMs, Area Managers and Site Managers to support alignment and accountability Act as a champion for operational excellence, continuous improvement and leadership capability across the business Influence and support leaders through change, improvement initiatives and uplift programs About You Essential Minimum 6 years’ operational experience in hospitality, facilities management or resource sector environments, including direct P&L accountability Strong experience working in remote, FIFO or village operations Proven capability in operational coaching, leadership development, training facilitation, auditing or assurance Solid understanding of integrated FM service delivery across multiple service pillars Experience in risk management, auditing and compliance, ideally within multi-standard regulatory environments Strong stakeholder engagement skills with the ability to influence at multiple levels High-level analytical, problem-solving and report-writing capability Confident communicator with experience delivering training and workshops Desirable Experience supporting mobilisations, transitions or new site openings Exposure to mining, energy or defence sector clients Familiarity with workforce, accommodation or village management systems Experience using data, analytics or AI-enabled tools to support reporting or operational improvement Certificate IV (or higher) in Training & Assessment or similar facilitation qualification We are committed to providing a recruitment process that is fair, equitable and accessible for all. If you require adjustments or alternative methods of communication in the recruitment process, please reach out to us on either talisson@compass-group.com.au or davidhutchison@compass-group.com.au
