16th April, 2026 We are currently recruiting APS3 Helpdesk / Service Desk Officers for a Federal Government department , supporting a national online platform used across Australia. This role is ideal for candidates with helpdesk or customer support experience looking to work in a structured government environment. THE ORGANISATION Our client is a Federal Government department delivering critical digital services to support national programs. They offer a structured and process-driven environment with a strong focus on service delivery, consistency, and user support. WHAT YOU WILL DO • Provide Tier 1 helpdesk support , including password resets, account access, and general system queries • Log, triage, and resolve incidents using ticketing systems and knowledge articles • Support administration of a Learning Management System (LMS) • Maintain accurate records, ticket updates, and system data • Generate basic reports and data extracts as required • Escalate complex issues to Level 2 support teams • Contribute to knowledge base articles and continuous improvement initiatives WHAT YOU NEED • Active Baseline Security Clearance (mandatory) • Australian Citizenship • Experience in helpdesk, service desk, or customer support roles • Exposure to ticketing systems (e.g., ServiceNow, Jira, Zendesk) • Strong communication and problem-solving skills • Ability to work in a structured, process-driven environment WHAT YOU GET $40 – $50 per hour Super Initial 5-month contract and extension Opportunity to work within Federal Government (APS3 level) Exposure to national-scale digital platforms Supportive team environment with clear processes Potential for contract extension HOW TO APPLY If you’re a Service Desk / Helpdesk professional with an active Baseline clearance and looking for your next contract opportunity, we would love to hear from you. �� Apply now or reach out for a confidential discussion Apply For Job
