Description We are seeking a Sales & Digital Coordinator to join our team in Sydney, Australia. Sales Coordination is responsible for evaluating and responding to customer requests, preparing and issuing quotations, maintaining contracts, and proactively communicating any changes or developments to customers, while ensuring full compliance with Hapag-Lloyd policies and procedures Sales Coordination supports the Sales Executives by managing commercial follow-up activities, coordinating customer-related actions, and handling all back-office administrative and operational tasks to ensure smooth business execution Sales Coordination acts as a key interface between Sales Steering, Sales Execution, Customer Service, Operations, and Finance, ensuring effective communication, alignment, and seamless cross-functional collaboration across the business. In addition, Sales Digital Coordination supports digital transformation initiatives by acting as a Digital Coordinator, promoting the adoption of digital tools and platforms, improving process efficiency, supporting system implementation and enhancements, and driving customer engagement through digital solutions and automation Please note: successful applicants must be located in Sydney and must already have the right to work in Australia (i.e. citizenship, permanent residency, or eligible VISA), as we unfortunately cannot sponsor VISAs. Applications for this position close on 24th May 2026 Responsibilities Sales Coordination delivers quality support to Sales Execution and Sales Steering with the aim to ‘make it work’. This is accomplished through: Preparing rate quotations. Reviewing quotations on basis of contribution and imbalances aspects using FIS pre calculation. Setting and updating of opportunities Coordinating with Trade Management for service contract proposals and special rate offers. Maintaining contracts and amendments. Handling of Bids / Tenders. Following up on account quotes and existing accounts in conjunction with all respective departments. Providing lead qualifications for telephone sales and working with Sales Execution to identify and secure target accounts. Filing/publishing rates, service contracts and amendments with the FMC. Managing customer disputes including coordination with involved parties, e.g. Operations, Sales Execution. Handling missing sales contracts and revenue retrievals in the shipments. Handling campaign management and coordinating mass mailings for customers. Handling Customer Data Management (Organizational Catalogue). Perform related duties as assigned within the scope of the Sales department for the all the Business Units (Sales Verticals, Business Development, Commercial Steering). In coordination with the Manager Digital, support and promote the development of our digital products and social media internally and externally with our clients. Qualifications Skills and Experience: Work experience in the liner shipping business or forwarding Comprehensive knowledge of user application systems (FIS RA, CRM, MS Office) Cost awareness Good command of written and spoken English Success Criteria: Ability to take initiative and work under pressure Communicative Attention to detail, analytical, systematic and efficient way of working Ability to work in a team and motive others
