This is a Engineering Solutions Specialist role with James Hardie based in Sydney, NSW, AU James Hardie Role Seniority - mid level, senior More about the Engineering Solutions Specialist role at James Hardie James Hardie Industries is the world’s 1 producer and marketer of high-performance building solutions. As a local manufacturer, trusted innovator and industry leader James Hardie empowers homeowners and trade professionals to achieve dream modern homes with premium quality solutions that deliver endless design possibilities, trusted protection, and long-lasting beauty. With a diverse workforce across Asia Pacific, our company culture is built on providing a foundation of “Zero Harm” and creating a positive impact in communities. We have a relentless focus on achievement, learning and continuous improvement. The Opportunity We’re looking for an experienced Engineering Solutions Specialist to deliver advanced technical support and strengthen the technical foundations behind James Hardie’s high‑performance product portfolio. Reporting to the Technical Support & Claims Manager, you’ll be the escalation point for Level 3 technical enquiries, supporting design, installation, compliance and construction solutions that sit beyond standard manuals. You’ll collaborate across Product Technical, Install, Sales, and R&D teams to develop technical methodologies, maintain certification, and enhance the tools and documentation that support customers, specifiers, installers, and our internal teams. This role plays a key part in uplifting technical capability, improving documentation clarity, and ensuring James Hardie continues to lead in product performance, compliance and trusted design solutions. What You’ll Do Provide advanced Level 3 technical guidance and problem‑solving beyond standard published recommendations Manage and improve technical services including Take‑Offs, calculators, and the Value Equation program Support development and continuous improvement of technical documentation, tools, collateral and construction guidance Assist with product compliance certification (e.g. CodeMark) and maintain alignment with regulatory standards Collaborate cross‑functionally to identify opportunities for new technical resources and product‑supporting solutions Support building‑science content creation, installer training and technical enablement initiatives across the business Assist in managing the technical investigation, root cause analysis and resolution of product-related claims, driving outcomes and continuous improvement What you’ll bring Bachelor’s degree in Engineering (preferred) or related discipline and demonstrated experience working in the building industry Strong understanding of Australian residential construction, regulations, building science and engineering Ability to partner across commercial and technical functions effectively, managing multiple priorities with high execution quality Strong communication and stakeholder engagement skills with a hands‑on approach Commercial acumen with the ability to translate technical insights into value‑adding solutions Proficiency with AutoCAD and construction‑detailing tools Working @ James Hardie Stable growth at a global building products manufacturer Bonus scheme for all eligible employees Ability to take part in an Employee Share Scheme Fitness Passport Program Product discounts Paid parental leave of 16 weeks for the Primary Carer and 2 weeks for the Secondary Carer 2 Volunteer days per year A robust rewards and recognition program Online shopping discounts International & domestic development and progression opportunities Access to thousands of free self-development modules via James Hardie University Employee Assistance Program access for you & your immediate family members Proudly providing Australian Made fibre cement to the market for over 100 years. It’s Possible™ with James Hardie Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the James Hardie team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️ Providing advanced technical guidance Managing technical services Collaborating cross-functionally Key Strengths Engineering expertise Technical documentation skills Communication and stakeholder engagement ️ AutoCAD proficiency Commercial acumen Problem-solving skills A Final Note: This is a role with James Hardie not with Hatch.
