Department for Primary Industries Temporary, full-time opportunity until 31 Dec 2026 with possibility of extension 12.75% super great leave benefits up to 50% WFH Lead service excellence. Drive real change. Make your mark at ITP! Shape the future of service management in a role where strategy meets action! The opportunity: As our Senior Service Manager, you will champion best‑practice IT service management across ITP—partnering with teams to uplift capability through clear documentation, intuitive support systems, and practical training and coaching. Maintain the service catalogue, monitor service performance, and conduct regular reviews to ensure SLA compliance and identify improvement opportunities. You will also be responsible to: Enhance how we support our internal teams and external partners by turning insights into actionable solutions. Maintain service levels, agreements, and performance expectations, and ensure stakeholders and partners always have access to accurate, transparent service information. Lead proactive Service Reviews and Health Checks, assess service performance, strengthen SLA compliance, and identify ways to optimise delivery. Deliver improvement projects that contribute to ITP’s success—leveraging feedback, analysing trends, and transforming review insights into impactful enhancements. Prepare clear, compelling reports, proposals, briefings, and submissions on IT services, service management practices, and improvement initiatives. Collaborate on strategic programs and continuous improvement efforts that lift our service maturity and strengthen our partnerships. Foster a high‑performance, innovative team culturewhere ethical practices, workplace safety, equity, and diversity are valued. What we are looking for: (qualifications, registrations, experience) Must have attained an ITIL-v4 (Foundation Certified). Demonstrated experience applying ITIL practices, managing IT services using ITSM frameworks such as ITIL‑v4, and working with ITSM tools. Skilled in planning and conducting service reviews, identifying service issues, risks, and improvement opportunities. Experience in maintaining an IT service catalogue and supporting service onboarding, service changes, and lifecycle updates. Experience in identifying trends and issues and contributing to service performance reporting. Strong written and verbal communication skills, along with negotiating facilitation skills and experience preparing quality proposals. Job Ad Reference: QLD/686832/26 Closing Date: Tuesday, 13 May 2026 Candidates apply for your job on: https://smartjobs.qld.gov.au/jobtools/jncustomsearch.viewFullSingle?in_organid=14904&in_jnCounter=223148430
