Job Description This is your opportunity to join our team of forward-thinking, change-making individuals. Operating at the intersection of health and tech, you'll help us shape the future of healthcare. Our Mission Healthengine’s mission is to improve access to healthcare by helping Australians find and connect with all care providers. We strive to achieve this through Australia’s leading healthcare marketplace, bringing together over 4 million active Australians, and more than 10 thousand practitioners that are powered by our technology - and growing. We’re all patients, right? So, it’s easy to get behind a mission that seeks to improve the healthcare experience for all Australians. The Gig Our customer success managers are someone who represents Healthengine, and is the primary point of contact for any of our practices who have concerns regarding product, support, or billing. Their purpose is to provide the best customer experience possible, which in turn will result in customer retention and expansion. Responsibilities: To build great customer relationships to ensure that our customers remain our customers Proactively manage a portfolio of high value customers to maximise their return on investment Identify potential retention challenges and resolve Identify opportunities to provide value-add services to our customers and generate proposals Collect and report product feedback to internal teams Negotiate and close renewals with existing customers Coordinate finance and billing on behalf of customers Collate and distribute regular performance reporting Support Corporate Business Development Manager Coordinate with Corporate Technical Support and Corporate Sales Admin Support team members to guide new and existing customer service activations About You You're the kind of person who takes accountability in a fast-paced, autonomous and flexible environment. Fast may be your default (like us!) but you never, ever compromise on what’s important, willing to take a steady, more informed approach when it comes to maintaining the trust of our team and customers. You handle change like a pro, and continuous improvement is a way of life. You are not afraid to speak up and share your thoughts respectfully, with the intention of making positive change. You take initiative and drive your own learning journey without waiting for someone to point you in the right direction. And ultimately, you care: about people, health and innovation. Experience you’ll bring: 3 years' experience in an Account Management role Experience in using multiple CRM and client management and reporting systems Experience using Microsoft Office (Excel, Word, Powerpoint)
