Our client is a well-established supplier of scientific instrumentation supporting laboratories, food production, water testing and industrial environments. They are seeking a Technical Support & Quality Control team member to join their team in Melbourne’s South-East. This role is centred around supporting customers with the day-to-day use and troubleshooting of equipment. It is an office-based position best suited to someone who enjoys working with people, explaining things clearly, and solving problems over the phone and email rather than working hands-on in a lab or out in the field. Duties include: Providing phone and email support to customers using scientific instruments Guiding customers step-by-step to troubleshoot issues (calibration, setup, readings) Explaining technical information in a clear and simple way Supporting internal teams with product-related questions Carrying out basic equipment checks, testing and documentation Assisting with incoming goods inspection and general QC tasks Supporting the wider team with day-to-day operations where required Ideally you will have: Experience in a customer-facing or technical support role Ability to explain technical concepts clearly to non-technical users Exposure to laboratory equipment, instrumentation or technical products A logical, step-by-step approach to troubleshooting and problem solving Strong communication skills, this is critical for the role Comfort working in a fully office-based environment A positive, team-oriented attitude with willingness to help across the business Important: This role is primarily customer support. It is not suited to candidates seeking field service, installation or heavily hands-on technical work. If you enjoy helping people, working through problems and being part of a small, supportive team, please apply with your resume or email mburne@baysidegroup.com.au.
