This is a Customer Service Officer (Personal Injury) role with MedHealth based in Spring Hill, QLD, AU MedHealth Role Seniority - junior, mid level More about the Customer Service Officer (Personal Injury) role at MedHealth Company Description MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, Medilaw is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession. We are seeking an enthusiastic and driven Customer Services Officer with prior experience skilled customer service administrators who might be seeking a change. Reporting to the Customer Service and Reception Manager, you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist consultant team. Job Description Responsibilities will include but are not limited to: Liaising with customer to plan and implement agreed services Scheduling of appointments. Maintaining busy inboxes, with queries, appointments and non-appointment services Providing administrative and operational support to consultant practitioners Providing information and advice to customers, or prospective customers Undertaking other tasks assigned to the Client Services team, and supporting the greater team in general. Medilaw Qualifications To be considered for this role you will have: Demonstrated the ability to provide excellent customer service Excellent verbal, written and interpersonal communication skills Demonstrated the ability to work independently and within a group environment A personal approach which is enthusiastic, friendly and helpful Strong prioritisation skills while maintaining a level of flexibility Attention to detail is a must Computer literacy, with proficiency in Microsoft Office (Word/Excel) Medilaw offers an exciting and fast paced team environment where client focus, team spirit, drive and respect are key features. Ours is a growing business and opportunities abound for talented performers. If you would like to have a confidential and informal chat with Cassie Butcher, our Talent Acquisition Adviser, please contact Cassie on 0437 079 112 or [email protected] quoting REF8684B. Additional Information Why join us? Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel), Novated Leasing, Salary Packaging, Employment Assistance Program, Paid Parental Leave & Purchased Leave. Employee Referral Program – Be rewarded for successfully recommending great talent. Thorough induction, ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses. You are welcome here. Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs. Leadership Opportunity: No Job Status: Full Time Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the MedHealth team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Key Strengths A Final Note: This is a role with MedHealth not with Hatch.
