This is a Administration Assistant role with St John of God Health Care based in Bunbury, WA, AU St John of God Health Care Role Seniority - junior More about the Administration Assistant role at St John of God Health Care Your role at St John of God Bunbury Hospital St John of God Bunbury is seeking a motivated Casual Administration Assistant to join our Patient Services Team. Successful candidates will be responsible of ensuring a high quality service is provided for the admission of all patients and associated clerical functions , delivering a consistently high standard of professional, welcoming service to patients, caregivers, and the health care team. This role involves providing comprehensive admission, reception, and clerical support, with availability to work flexible shifts between 6:00 am and 9:00 pm, including occasional after-hours work. As a result, this position is not suitable for candidates seeking school-hours-only employment. Flexibility, professionalism, and a strong commitment to patient-centred care are essential. The Position Ensure all patients are admitted according to the criteria and policies of the Department. Provide patients with all relevant information and ensure as far as possible that they have a good understanding of costs involved in their period of hospitalisation, and refer to Finance Manager as necessary. Record details of all Admissions, Inpatients, Day Cases and Outpatients i.e. personal details, workers' compensation, SGIC, hospital insurance cover. If uninsured, explain hospital procedure policy concerning fees - liaising with Finance Manager. Conduct Health Fund checks and ensure informed financial consent documentation is completed. Ensure relevant documents are completed and all personnel involved are notified of impending admission. Ensure each patient is taken to their Ward as promptly as possible after admission procedure, providing assistance where necessary. Ensure relevant paperwork, including previous records, are delivered to the Ward for each patient. Greets all visitors and patients and informs relevant staff members of their arrival Maintains and improves public relations by dealing with customer enquiries and requests Answers all incoming and internal calls and ensures they are connected to the correct extensions with the minimum delay, in a pleasant and courteous manner Makes outgoing calls as required for patients, or guests, recording all details of ISD calls Reports all telephone equipment faults to the appropriate authorities Maintains a neat, professional appearance along with a friendly countenance Candidates will bring previous experience in an administration and/or reception role, along with a high level of communication and interpersonal skills, both written and verbal. You will be confident engaging with a diverse range of people and able to provide a warm, professional, and patient‑focused service in a busy health care environment. You will also demonstrate strong organisational skills and excellent attention to detail, with the ability to work effectively both independently and as part of an interactive team. Sound computer literacy, including experience using MS Office and relevant databases, is essential, as is the ability to manage tasks efficiently while adapting to changing priorities. Above all, people will be at the core of everything you do committing to and supporting our Mission and Values. We can offer you Salary: $43.47 to $46.92 per hour (includes casual loading), plus 12% superannuation Casual position available As a casual employee, you can salary package a percentage of your earnings each pay period Employee discount on St John of God Hospital & Medical Services and Private Health Insurance Employee support through our dedicated free Employee Assistance Program (EAP) Innovative Professional Development opportunities A welcoming and supportive culture Access to a range of Lifestyle, Health & Wellbeing rewards and discounts For enquiries contact Sandii Hewison, Team Leader - Patient Administration Services, on (08) 9722 1925 Position may be filled before closing date if a suitable candidate is identified At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds. Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being. Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community. At St John of God Health Care we support you to be the best health care professional or support worker you can be. We believe positive culture drives performance, so we are focussed on building collaborative and supportive team environments, providing opportunities for development and promotion, and ensuring our leaders are visible and accessible. As one of the largest Catholic providers of health care services in Australia, St John of God Health Care is a great place to work with a host of opportunities to grow professionally and personally, and a great work life balance. Our caregivers come from diverse backgrounds and belief systems and you don’t need to be Catholic to work with us. When you start or continue your career with us you also get the chance to make a difference in the care of our patients and clients. We offer opportunities to work in our hospitals, directly with doctors and nurses, in the community, or from any of our locations across Australia. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the St John of God Health Care team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Ensuring patient admissions Maintaining communication Supporting patient services Key Strengths ️ Communication skills Organisational skills Computer literacy Customer service experience ⏰ Flexibility Teamwork A Final Note: This is a role with St John of God Health Care not with Hatch.
