This is a Service Manager - Specialist Services role with Yooralla based in Melbourne, VIC, AU Yooralla Role Seniority - mid level More about the Service Manager - Specialist Services role at Yooralla [https://publicstorage.dc2.pageuppeople.com/987/ProviderAsset/3adf621e-35b8-4dee-8d80-03946212f38b.jpg] Join us as a Service Manager in Specialist Services Location: Glen Waverly Vacancy Type: Full-Time, Monday to Friday Job Reference: 494887 Job applications close: 26th May 2026. Are you an experienced leader ready to make a meaningful difference? We’re seeking a passionate Service Manager to lead a dedicated team delivering high-quality, person-centred support to people with disability. In this role, you’ll take ownership of service operations, driving performance, developing your team, and ensuring every individual we support has the opportunity to live the life they choose. We Offer An attractive remuneration package with excellent salary packaging tax benefits A rewarding leadership role with real impact in the disability sector Opportunity to lead and develop a high-performing, values-driven team Exposure to end-to-end service management, including operations, staffing and budgets The opportunity to work alongside and empower people with disability to reach their maximum potential Ongoing training, team support and professional development opportunities ABOUT THE ROLE As Service Manager, you will be responsible for the operational management of supported accommodation or respite services, ensuring high-quality, person-centred outcomes for clients Your key responsibilities will include (but not limited to): Leading, coaching and supporting a team of Disability Support Workers to deliver consistent, high-quality support Ensuring person-centred plans are in place and outcomes reflect clients' goals, preferences and choices Managing staffing, rostering, performance and workforce capability Overseeing service performance, including financial management, compliance and reporting. Building positive relationships with clients, families and key stakeholders Driving a culture of quality, safety and continuous improvement Demonstrated ability to provide consistent, high‑level support to clients with complex and intensive needs Please note that this role includes a component of rostered after-hours on-call duty. About You You are a confident and capable leader who is passionate about person-centred practice and delivering outstanding service outcomes To be successful in this role you'll share Yooralla's Values [https://www.yooralla.com.au/careers/our-values/] and have: Management Experience: Demonstrated management experience, preferably within a community services environment. Leadership Skills: Experienced leader or a support worker ready to step up as a leader Sector Knowledge: Understanding of legislation and standards relevant to the disability sector. Person-Centered Approach: Knowledge and understanding of how to support staff in implementing contemporary and person-centered approaches to uphold the rights and support needs of individuals with disabilities and behaviors of concern, promoting positive outcomes. Communication Skills: Excellent interpersonal and communication skills, both written and verbal. Resource Management: Demonstrated ability to manage financial and staff resources within a complex environment. Initiative and Organisation: Excellent initiative, self-directed work practices, and highly developed organizational skills. Previous experience in SDA settings, along with care rostering and scheduling systems such as Skedulo, will be highly regarded Comprehensive knowledge of the disability sector, NDIS, including legislative requirements, service standards and staff management best practice Mandatory Requirements NDIS Worker Screening Check Current First Aid & CPR certification (HLTAID011) Current Australian Driver’s Licence International Police Check (if required) Willingness to undertake psychometric assessment to access suitability for employment Relevant tertiary qualification and/or significant experience in human services Vacancy contact To find out more about this role or working with Yooralla, please contact HR on 03 9666 4501 or hr@yooralla.com.au [hr@yooralla.com.au]. Why Yooralla? At Yooralla, you’ll work at Victoria’s most established and recognised for purpose disability service provider with more than 100 years of experience offering high quality support services to people with disability. We work in partnership with adults and children, their families and carers to enable them to live the lives they choose. Find out more about what we do [https://www.yooralla.com.au/about-us/what-we-do]. We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of the Victorian community. We recognise the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply to our vacancies. We strongly encourage people with disability, LGBTQIA and Aboriginal and Torres Strait Islands People to apply. Find out more about our workplace culture [https://www.yooralla.com.au/careers/working-as-a-disability-support-worker-at-yooralla/our-work-culture/] Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Yooralla team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading and coaching ⚙️ Managing service operations Building relationships Key Strengths Management Experience Leadership Skills ️ Communication Skills Resource Management Initiative and Organisation Sector Knowledge A Final Note: This is a role with Yooralla not with Hatch.
