This is a Site Reliability and Observability Engineer role with HCF Australia based in NSW, AU HCF Australia Role Seniority - mid level, senior More about the Site Reliability and Observability Engineer role at HCF Australia The Site Reliability and Observability Engineer plays a pivotal role in the Enterprise Services & Automation team, focusing on the design, implementation, support and maintenance of scalable, secure, and automated infrastructure services. This position is crucial for leading automation initiatives and supporting critical applications and core platforms. Key Responsibilities Maintain and enhance automation frameworks for application deployment, configuration management, and patching. Identify opportunities for process improvements, drive initiatives to enhance system performance, and implement best practices for DevOps and automation. Develop dashboards, alerts, and analytics to monitor system health, performance, and user experience. Troubleshoot and resolve system faults, performance bottlenecks, and integration issues across environments. Support BAU activities including environment maintenance, break-fix resolution, and batch job troubleshooting. Lead infrastructure-as-code (IaC) initiatives and environment provisioning using Ansible, Terraform, and related tools. Maintain comprehensive documentation for infrastructure, automation processes, and system configurations to ensure knowledge sharing and continuity. Collaborate with L1/L2 teams to mentor, document, and automate manual processes. Work with cross-functional teams to deliver automation solutions for business processes. Engage with vendors and partners to support platform upgrades, license management, and compliance. Implement and maintain security best practices, conduct regular security audits, and ensure compliance with industry standards and regulations. Represent the team in strategic initiatives and external forums where applicable. Perform work in a manner that complies with relevant regulatory standards including Work Health & Safety (WHS) legislation. Essential Skills Bachelor's degree in Computer Science, Information Technology, or equivalent experience. 5 years in DevOps, Site Reliability, or Platform Engineering roles. Hands-on experience with Linux (SUSE, RedHat), Windows Server, and container platforms (Docker, Kubernetes). Strong experience designing and managing configuration management and automation platforms. In-depth knowledge of server operating systems and managing microservices-based applications. Strong understanding of security best practices and experience in implementing security measures in DevOps processes. Familiarity with collaboration tools like Jira and Confluence for project management, as well as Agile methodologies and practices. Excellent problem-solving, documentation, and communication skills. Desirable (Any 2) Experience with Azure DevOps, Ansible, Terraform and scripting languages (PowerShell, Python). Experience with CI/CD pipelines, repo management and Infrastructure as Code (IaC) tooling. Experience of cloud platforms and cloud native services. Familiarity with RESTful APIs, service integrations, and secure automation practices. Experience with ServiceNow ITOM, CMDB, and MID server configuration. Exposure to database performance tuning and backup strategies (SQL, Informix, RDS) About HCF At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together. Culture & Benefits Purpose-driven passion We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused. Wellness and work-life balance We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include: Flexible working arrangements 50% subsidy on HCF hospital and/or extras cover Family-friendly certified employer 18 weeks of parental leave for all new parents Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products. Collaboration and inclusivity We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status. Continuous learning and growth We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity. Next steps If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au to discuss. We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the HCF Australia team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Maintaining automation frameworks Identifying process improvements Developing monitoring solutions Key Strengths ⚙️ DevOps experience Linux and Windows expertise Security best practices ☁️ Cloud platform experience ️ Scripting languages CI/CD pipelines A Final Note: This is a role with HCF Australia not with Hatch.
