This is a Product Guide- Moorabbin Outlet role with Amer Sports based in Melbourne, VIC, AU Amer Sports Role Seniority - junior, mid level More about the Product Guide- Moorabbin Outlet role at Amer Sports About ARC’TERYX Located in the Canadian Coast Mountain wilderness, Arc'teryx is built on the principle of obsessive, precise design and production. The unique in-house manufacturing and design centers allow the brand to constantly evolve and build products the right way. Timeless quality, intuitive design and simplicity result in unrivaled performance at the point of extreme need. Our Benefits A generous team discount, not only with Arc’teryx, but other affiliated brands with Amer Sports Kick start with Arc’teryx uniform provided Competitive remuneration and a great bonus scheme Access to an Employee Assistant Program to support your health & wellbeing Continuous on the job training, development opportunities to support your career growth Be part of a global business with great career pathways and opportunities across multiple brands About the Opportunity Fostering connection in all guest interactions from product education, processing purchases and supporting our guests on warranties or damaged goods Supporting in store events, inventory counts, replenishing product and ensuring the store stays clean and organised Provide feedback and suggestions on merchandising to enhance guest experience and sales Collaborating with your team and leaders in an open and positive way Deliver best in class experience to our guests through education, service and culture Build a strong understanding of our products and seamlessly weave this into your guest interactions Be a brand ambassador and elevate the guest experience wherever possible About You Preferably, you have two or more (2) years of retail sales experience You are passionate about delivering exceptional customer service You love to have fun at work, but hold yourself accountable to what is required of you You have outstanding verbal and written communication skills, and a deep understanding of your impact You are self-motivated, and enjoy problem solving You remain highly flexible and adaptable when faced with ambiguity You effectively balance autonomy and collaboration You inspire breakthrough thinking and continuous improvement You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right Your passion for your work is paralleled by your passion for getting outside and living it We're looking for a combination of both full-time and casual Product Guides to join the team. Equal Opportunity Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Amer Sports team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Fostering guest connections Supporting store operations Providing feedback on merchandising Key Strengths Customer service ️ Communication Problem-solving ️ Retail sales experience Team collaboration Adaptability A Final Note: This is a role with Amer Sports not with Hatch.
